Appendix
21
A.4.
Troubleshooting
This section provides useful information and remedies for common situations where problems may
be encountered.
Problem
Possible Solution
No network connection
Hardware issues
:
Check that the network is working and the unit is powered on.
Check that the network (Ethernet) cable is properly attached to the
unit.
Confirm that the LED on the Ethernet (RJ-45) connector on the
power connection panel of the unit is on.
Confirm that the network cables are not damaged and replace if
necessary.
IP Address issues
:
Change the default IP address/addresses of the unit.
From the PC running the web browser, ping the unit IP address and
confirm that it can be reached.
Confirm that the network settings/firewalls are set according to
the requirements.
How do I find the IP
address of my unit?
The IP address can be set via the unit’s Configurator application. See
Connecting the Unit to the Network
.
The IP address responds
to a ping on the network
from the workstation but
does not show in the
Configurator
Disconnect the unit’s Ethernet 10/100 port or turn the power to unit
off, and then ping the IP address again. If the IP address responds,
there is another device using the IP address. Consult with your
network administrator to resolve the conflict.
The unit IP address is in
use by another computer
(collision)
Change the unit IP address after connecting to it directly (not through
the system network). See
Connecting the Unit to the Network
to set
the IP address via the Configurator.
No analog output video
signal
Make sure the analog video out is enabled on the unit/channel.
Refer to the
HTML Edition Units User’s Guide
for details.
Check that the video cables are securely connected between the
VIDEO OUT BNC connector of the unit and the analog video source.
Check that the connection is made to the correct VIDEO OUT
connector of the analog video source.
Confirm that the camera has power.
Check the cables for damage and replace as needed.