6.0 TROUBLESHOOTING
WARNING 1:
The CAT cable ports are designed to connect to compatible DVIGear Wildcat™
series products only. Do not connect any device to the CAT cable connector unless you are
sure it is compatible. Connecting incompatible devices with similar connectors may cause
harm to the devices.
WARNING 2:
It is typical for the CAT cable receiver unit to operate at higher temperatures
than the transmitter unit. In order to ensure proper operation and long term reliability, care
must be taken to ensure airflow is not restricted in any way.
If this unit does not appear to be functioning, make certain that the 12 VDC
power adapter is connected securely to a functioning AC power outlet and to
one of the units. Ensure that the Link LEDs on both TX and RX units are both lit.
If the system fails to display a signal, power OFF all devices and confirm that the
following connections are properly installed: the TX unit must be connected to
the source using the shortest possible high quality cable. The RX unit must be
connected to the display using the shortest possible high quality cable. Ensure
that the CAT cable between the TX and RX is of the highest quality possible and
within the allowable length noted on page 3. Verify that none of the cables used
show signs of damage and are not forced to bend beyond their minimum bend
radius.
If the IR connection is not functioning, verify that the IR Transmitter and IR
Receiver are connected in the correct configuration according to section 4.1
and that all connectors are securely seated.
Once all connections have been verified, power the display device on
first
and
then
the signal source. If the system still fails to display an image, check to
ensure that the HDMI or DVI signal source is compatible with the display by
making a direct connection between the two so as to bypass the extender pair.
If there is still no image, then there is a compatibility issue between the source
and the display that must be resolved.
If there are issues with audio dropouts, ensure that a compatible resolution is
being used. Refer to section 2.2 for more details
If the problem persists after trying the above suggestions, please contact your
dealer for additional assistance. If the dealer’s technical personnel are unable
to assist you, please contact DVIGear via telephone at 1.888.463.9927 (toll-free
for United States and Canada) or 1.770.421.6699. You may contact DVIGear by
e-mail at [email protected].
-10-
