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6.0 TROUBLESHOOTING
If the HDMI ACE™ unit does not appear to be working properly, please check
the following:
1. Verify that the External AC Power Adapter is plugged in and delivering
power to the HDMI ACE™ unit. In this case the red POWER LED should
be brightly lit. If the red POWER LED is dim, flickering or off altogether,
then check the AC power source and/or replace the power adapter.
2. Verify that the cables connected to the Input and Output ports of the
HDMI ACE™ unit are premium grade cables (such as DVIGear’s Super
High Resolution™ cables) and do not exceed the recommended cable
lengths specified in Section 2 of this User Guide.
3. Inspect the HDMI connectors on both the cables and on the HDMI ACE™
unit for damage, bent pins, loose connections, etc.
4. Turn ON the HDMI source and verify that the green ACTIVE LED is
illuminated. If it is not, double-check the source to ensure that it is
outputting an active HDMI signal.
5. As a final check, bypass the HDMI ACE™ unit and connect the HDMI
source directly to the HDMI display device using a high quality HDMI
cable with a length of 3 meters (10 ft.) or less. If the image is visible on
the display, then follow the procedure below in step 6.
6. Turn OFF all system components, as well as the HDMI ACE™ unit.
Restart the HDMI display, then the HDMI ACE™ unit, and finally the HDMI
source device. Recheck steps 1-4 above.
If the problem persists after trying the above suggestions, please contact your
dealer for additional assistance. If the dealer’s technical personnel are unable
to assist you, please contact DVIGear via telephone at 1.888.463.9927 (toll-free
for United States and Canada) or 1.770.421.6699. You may contact DVIGear by
e-mail at [email protected].
