Owner’s Guide
29
Commencement of Warranty:
The warranty period commences from the date of installation of the water heater. Where proof of the date of
installation is not available, the warranty period commences on the date of manufacture of the water heater. This
is shown on the compliance plate on the outside of the water heater.
The replacement of the water heater, or a component of it, under this warranty does not change the warranty
commencement date.
The original commencement date continues to apply.
Consequential Losses:
Claims for damage to furniture, carpets, walls, foundations or any other consequential loss either directly
or indirectly due to defects of any kind in the water heater will only be met by Dux where the damage could
be considered reasonably foreseeable and the water heater was installed in accordance with the installation
instructions and all relevant statutory requirements.
The Australian Consumer Law (“ACL”):
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
If Dux fails to meet a guarantee under the ACL, your remedy for such failure may be limited to any one or more of
the following:
• replacement of the water heater;
• repair of the water heater;
• refunding the cost of the water heater;
• payment of the reasonable costs of having the water heater repaired; payment in respect of the reduced value
of the water heater.
How to Make a Warranty Claim:
Warranty claims can be placed by completing the following steps:
• Contact Customer Service on 1300 365 115 (in Australia) or 0800 729 389 (in New Zealand).
• Provide the serial number and model number of the water heater. This can be found on the compliance plate
on the outside of the water heater.
• Provide your full name, address and contact number.
• Provide proof of date of installation for warranty to commence from that date, rather than from the date of
manufacture. See Commencement of Warranty on page 28.
Please note, if the defect or fault is not covered by the warranty or guarantee, you will be responsible for the
costs incurred by the service agent or technician.
Contact Details:
Dux Manufacturing Limited
Lackey Road
Moss Vale, NSW, 2577
Australia
1300 365 115 (Australia)
0800 729 389 (New Zealand)
Email: [email protected]
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.
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