5
TROUBLESHOOTING
For all Durablow fireplace remote control kits
OBSERVED PROBLEM
POSSIBLE
CAUSE
REMEDY
Fireplace fire shuts off
in use.
(If equips ODS - Oxygen
Depletion Sensing)
1. No enough fresh air in room, the ODS
pilot shuts off the entire system.
2. ODS/pilot is partially clogged.
1. Open window and/or door for
ventilation.
2. Clean ODS/pilot.
Fireplace fire shuts off
in use.
1. Timer is up or schedule is triggered.
2. Receiver box is overheated.
3. *Set Temperature is reached. (
if use a
Thermostat remote control model
)
4. Power outage or battery low.
1. Check Timer or Schedule settings.
2. Relocate receiver away from heat.
3. *Check thermostat setting.
4. Check power source, power cord or
replace batteries.
Main fire does not light
after pilot is lit.
1. Inlet gas pressure is too low.
2. Thermopile leads disconnected or
improperly connected.
3. Thermopile damaged.
4. Remote control receiver box wires
disconnected or improperly connected.
5. Pilot fire is OFF accidentally or clogged.
1. Contact local nature gas company.
2. Reconnect thermopile leads.
3. Replace thermopile.
4. Reconnect the wires to TH, TH/TP
terminals of Millivolt valve properly.
5. Ignite pilot fire again, or clean pilot.
No voltage output from
Durablow remote
control receiver box
when control is ON.
The remote control receiver box does NOT
output a micro-volt voltage by itself (for no
danger of gas leakage). It passes or no-
pass the voltage that is generated by
thermopile (heated by pilot fire).
1. Turn ON the pilot fire.
2. Reconnect thermopile leads.
3. Replace thermopile.
4. Switch the receiver box to
“REMOTE” mode.
5. Allow more time to have thermopile
heated to generate voltage.
Durablow remote
control does not
function.
1. No battery or battery is low.
2. Weak signal. Receiver is obstructed or
covered by metal objects / housing.
3. Out of use distance.
4. Weak Wi-Fi (smart home remote only)
5. Defective device.
1. Replace batteries in transmitter and
receiver.
2. Relocate receiver.
3. Relocate receiver and transmitter.
4. Relocate receiver or Wi-Fi router.
5. Contact seller for replacement.
Fireplace fire is ON and
OFF too often or too
slow.
(Thermostat remote
control model only)
1. Temperature “SWING” setting is too
small or too big.
1. Find “SWING” setting on transmitter
handset, or Smart Life APP
(Smart
Home remote control models)
,
and reselect appropriate Swing levels:
2
°F(1°C), 4°F(2°C), 6°F(3°C)
