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13. Warranty
No.
Condition
Within
warranty
period
After warranty
period
1
Within 10 days of purchase, require major repair by
defect even though used in normal condition
Exchange or
refund
2
After 1 month of purchase, require major repair by
defect even though used in normal condition
Exchange
3
Manufacturer could not repair for a month from
customer request to be fix
Exchange
Ex Charge for
depreciation in price
4
Same problem occur 3 times
Free Repair
fee
5
Same problem occur 4 times
Exchange
fee
6
Within 6 month after repairing with charging fee, same
problem occur
Repair without fee or refund repair fee
7
5 times repaired by troubles in several parts, but
detecting trouble again
Exchange
fee
8
Cannot be repaired although have the spare parts.
(Within spare parts holding period)
Exchange
Ex Charge for
depreciation in price
9
Cannot be repaired by out of parts
(Within spare parts holding period)
Exchange
Ex Charge for
depreciation in price
10
Incident due to operator error
fee
fee
11
Lost parts or products by manufacturer
Exchange
Ex Charge for
depreciation in price
12
Damage in delivery
Exchange(Claim for damages to carrier)
13
Lost or damaging parts during delivery from customer
to manufacturer
Customer fault.
14
Damage during the install by manufacturer
Exchange
Exchange parts
15
Any other quality issue
Additional progress
♣ It is not manufacturer's responsibility that any loss of business while product is not working.
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