www.factorybuysdirect.com
9
M180017-1
Warning:
Turn off the appliance, unplug and let cool for at least 10 minutes
before attempting to service. Only a qualified professional should attempt to
service or repair the appliance
Problem
Possible Cause
Corrective Action
Flame is dim or not
present
1. “Flame wand” has come
loose from bracket
1. The LED light is out of work,
please contact your dealer
No warm air is coming
from the heater
1.The overheat protection
device in the appliance has
been triggered
1. Turn all controls off, unplug
the appliance, allow to cool
for at least 10 minutes, plug
back in and restart.
The appliance turns off
and will not turn back on
1.The overheat protection
device in the appliance has
been triggered
2. House circuit breaker has
been tripped.
1. Turn all controls off, unplug
the appliance, allow to cool
for at least 10 minutes, plug
back in and restart.
2. Reset house circuit breaker.
CARE AND MAINTENANCE CONT.
GLASS CLEANING
The glass is cleaned in the factory during the assembly operation. During ship-
ment, installation, handling, etc., the clear door may collect dust particles; these
can be removed by dusting lightly with a clean dry cloth.
To remove fingerprints or other marks, the clear door can be cleaned with a damp
cloth. The clear door should be completely dried with a lint free cloth to prevent
water spots.
CAUTION: Do not use abrasive cleaners on glass surface or spray liquids directly
onto any surface.
FIREPLACE SURFACE CLEANING
Use a cloth dampened with warm water only to clean painted surfaces of the
electric fireplace. Do not use abrasive cleaners.
SERVICING
Except for cleaning described above, an authorized service representative should
perform any other servicing.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICEABLE PARTS INSIDE
TROUBLESHOOTING
