Infinity™
Series Servo Ultrasonic Press Systems QUICK START GUIDE
59
Contacting Dukane
Identify Equipment
When contacting Dukane about a service–related problem, be prepared to give the following information:
• Model number, line voltage and serial number.
•
Alarm/Fault indicators from the display.
•
Software version (Press
INFO
. With selection indicators at
System Information
, press
ENTER
to get this data).
•
Problem description and steps taken to resolve it.
Many problems can be solved over the telephone, so it is best to call from a telephone located near the equipment.
Mailing Address:
Dukane IAS
2900 Dukane Drive
St. Charles, IL 60174 USA
Phone:
(630) 797–4900
E-mail:
Fax:
Main (630) 797–4949
Service & Parts (630) 584–0796
Website
The website has information about our products, processes, solutions, and technical data. Downloads are available for many
kinds of literature.
This is the address for the main website:
Application Support
you can get application support at the following link below:
https://www.dukane.com/support/#application-support
Local Representative
you can locate your local representative at:
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