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110

9. Troubleshooting

Item to be checked

Solutions

Is the program to be executed 

set correctly?

Check the settings of Schedule Settings of the 

Projector Web Control.

Are there any events set at the 

same time?

Some events cannot be executed at the same 

time.

Set them to be executed at the different time or 

change the order.

* The schedule function may not operate correctly depending on the status of the 

projector.

Phenomenon: The time settings are not correct.

Item to be checked

Solutions

Is the date and time set correctly?

Check the settings of Date/Time Settings menu 

of the Projector Web Control or DATE AND 

TIME menu of the projector.

Is the projector connected to the 

network correctly when getting 

the time via the network?

Connect to the network.

Is SNTP server set correctly 

when getting the time via the 

network?

Check the settings of SNTP server.

Consult with your network administrator 

regarding the settings of SNTP server.

Is the time difference set correctly 

when getting the time via the 

network?

When getting the time via the network, 

the correct time is not displayed if the time 

difference is not set.

Set the time difference.

Содержание 8945WU

Страница 1: ...Control allows you to monitor and control the projector through a network from a computer 37 My Image allows the projector to store up to four still images and project them 80 Messenger allows the pr...

Страница 2: ...LAN 12 2 3 Connection setup of Wired LAN 12 2 4 Connection via wireless LAN 14 2 4 1 Connection in Simple Access Point Mode 15 2 4 2 Connection in Infrastructure Mode 16 2 5 Applications 18 2 6 NETWO...

Страница 3: ...mber 79 5 My Image Function 80 6 Messenger Function 82 6 1 Outline 82 6 2 Supported Languages 83 6 3 Display Style 83 7 Network Bridge Function 85 7 1 Connecting devices 85 7 2 Communication setup 86...

Страница 4: ...ter uses the 2 4GHz radio frequency band You do not need a radio license to use the adapter but you should be aware of the following DO NOT USE NEAR THE FOLLOWING Microwave ovens Industrial scientific...

Страница 5: ...cting the projector and the computer via the network remote control and status monitoring of the projector can be performed by Web browser Two types of interface Projector Web Control and Crestron e C...

Страница 6: ...mitted through the network To use Network Presentation an exclusive application LiveViewer is required The following application is required to use Network Presentation 1 Network Function OS Applicati...

Страница 7: ...ll images transferred via the network It is possible to allocate up to 4 image files MY IMAGE transmission requires an exclusive application for your computer Use the application to transfer the image...

Страница 8: ...ion The projector can display text data transferred via the network on the screen and play back audio data inside the projector It is possible to store up to 12 text data Transfer text data Display te...

Страница 9: ...face By making use of the NETWORK BRIDGE function a computer connected to the projector via wireless or wired LAN is able to control an external device via RS 232C communication using the projector as...

Страница 10: ...ailure or warning status from the computer on the network The SNMP management software will be required on the computer to use this function 92 1 6 2 Projector Management using SNMP The scheduling fun...

Страница 11: ...network using other encryption method Simple Access Point mode Infrastructure mode WPA2 PSK AES WPA2 PSK TKIP WPA PSK AES WPA PSK TKIP WEP 128bit WEP 64bit 4 Depending on the type of wireless network...

Страница 12: ...AN cable CAT 5e or higher 2 Press the MENU button on the remote control or the control panel of the projector The MENU you last used will appear Use the cursor button to select the following EASY MENU...

Страница 13: ...ith that of the other devices on the same network including the projector The projector s settings are as follows IP address 192 168 1 254 Subnet mask 255 255 255 0 Network address 192 168 1 in this c...

Страница 14: ...imple Access Point Fig 2 4 b With an access point communication Infrastructure Network settings can also be changed in Network Settings of Projector Web Control Wireless LAN initial settings for the p...

Страница 15: ...panel of the projector The MENU you last used will appear Use the cursor button to select the following EASY MENU ADVANCED MENU NETWORK WIRELESS SETUP 4 Set the following items in WIRELESS SETUP MODE...

Страница 16: ...wer Do not use any extension cable or device when connecting the adapter to the projector 1 Attach the USB wireless adapter to the USB TYPE A port of the projector 2 Turn on the projector 3 Press the...

Страница 17: ...mally even when entering illegal encryption key due to Open System Authentication but data cannot actually be transmitted IP ADDRESS SUBNET MASK and DEFAULT GATEWAY should be set in advance when DHCP...

Страница 18: ...and downloads of Projector Quick Connection System Requirements for Applications Application Hardware and Software LiveViewer Windows OS Windows 7 Windows 8 1 Windows 10 Graphic card VGA 640x480 or hi...

Страница 19: ...AndroidTM OS 4 0 or later Projector Image Tool PJImg OS Windows 7 Windows 8 1 Windows 10 CPU Pentium 3 500MHz or higher Hard disk space 20MB or higher Projector Messenger Tool PJMessenger OS Windows...

Страница 20: ...it according to the following table To use the wireless network function of this projector the designated USB wireless adapter sold as an option is required Do not use any extension cable or device wh...

Страница 21: ...haracter at one time press the RESET button or press the and INPUT button at the same time Also if you move the cursor to DELETE or CLEAR ALL on screen and press the ENTER or INPUT button 1 character...

Страница 22: ...lable wireless network is displayed after selecting SSID SCAN LIST and press the button continued on next page 2 Connection to the network Setting values are not saved if Menu disappears before select...

Страница 23: ...o wave 2 Select SSID that you want to connect and press the or ENTER button The display to enter the encryption key appears if SSID is encrypted Enter the characters by using software keyboard Move th...

Страница 24: ...Encryption Lock enabled 4 The icon indicating the connection status is displayed in SSID SCAN LIST when the connection is complete continued on next page 2 Connection to the network Encryption setting...

Страница 25: ...ss is automatically obtained or not Use the buttons to turn DHCP on off ON OFF This function is not available in SIMPLE ACCESS POINT mode continued on next page 2 Connection to the network The setting...

Страница 26: ...e subnet mask when DHCP is disabled Enter the SUBNET MASK This function can only be used when DHCP is set to OFF DEFAULT GATEWAY Configures the default gateway when DHCP is disabled Enter the DEFAULT...

Страница 27: ...n Simple Access Point mode is SimpleAccessPoint Change default setting before use not to overlap INFRASTRUCTURE Select one of the DEFAULT 1 4 and press or ENTER button To adjust CUSTOM Press the or EN...

Страница 28: ...ecting the encryption method other than OFF and pressing the button CHANNEL Select the channel of the wireless LAN to be used while MODE 25 is set to SIMPLE ACCESS POINT The channels 1 to 11 are avail...

Страница 29: ...es the IP address when DHCP is disabled Enter the IP ADDRESS This function can only be used when DHCP is set to OFF SUBNET MASK Configures the subnet mask when DHCP is disabled Enter the SUBNET MASK T...

Страница 30: ...when DHCP is disabled Enter the DEFAULT GATEWAY address This function can only be used when DHCP is set to OFF DNS SERVER Configures the DNS server address Enter the DNS server address continued on n...

Страница 31: ...LT GATEWAY DNS SERVER MAC ADDRESS SSID SSID BROADCAST ENCRYPTION CHANNEL SPEED Passcode supports the connection between the projector and the computer when using Network Presentation Refer to Network...

Страница 32: ...n is displayed PASSCODE IP ADDRESS SUBNET MASK DEFAULT GATEWAY DNS SERVER MAC ADDRESS Passcode enables the projector and the computer to be connected to the network easily when using Network Presentat...

Страница 33: ...omain name They are entered by using software keyboard Refer to PROJECTOR NAME 21 for how to use software keyboard TIME DIFFERENCE Enter the time difference Set the same time difference as the one set...

Страница 34: ...To switch the image displayed Use the buttons To return to the menu Press the button on the remote control To erase the displayed image and its source file in the projector 1 Press the RESET button on...

Страница 35: ...elled and a message is displayed indicating the result MULTI PC MODE If you set one or more computers to the Multi PC mode and send their images to the projector you can select the display mode on the...

Страница 36: ...e Presenter mode setting of the selected computer becomes valid when the display mode is changed to Single PC mode Also the Presenter mode setting becomes invalid when the display mode is changed to M...

Страница 37: ...led in your web browser configuration you must enable JavaScript in order to use the projector web pages properly See the Help files for your web browser for details on how to enable JavaScript It is...

Страница 38: ...IP address into URL input box of the Web browser as the example below and then press the Enter key or button Example If the IP address of the projector is set to 192 168 1 10 Enter http 192 168 1 10 i...

Страница 39: ...e the factory default settings for user name and password User name Administrator Password blank Enter your user name and password and then click the OK If you login successfully the screen below will...

Страница 40: ...way DNS Server Address Displays the DNS server address MAC Address Displays the MAC address SSID Displays the SSID used by the projector SSID Broadcast Displays the SSID Broadcast used by the projecto...

Страница 41: ...to when using SNMP The length of the sysLocation can be up to 255 alphanumeric characters Only numbers 0 9 alphabet a z and A Z can be used sysContact SNMP Configures the contact information to be ref...

Страница 42: ...cryption Lock is set to ON these settings cannot be changed by the menu of the projector continued on next page When switching MODE it takes 60 seconds to be able to use wireless LAN In the meantime t...

Страница 43: ...s SimpleAccessPoint Change default setting before use not to overlap SSID Broadcast Select SSID Broadcast Set this function to OFF when making SSID of a projector not to be displayed in wireless conne...

Страница 44: ...set your unique SSID select Custom then set your own SSID following the rules below The maximum number of input characters is 32 Only alphabets numbers and the following symbols can be used _ and spac...

Страница 45: ...se Crestron e Control If you choose Disable not the selection window but the Login window of Projector Web Control will be displayed at first 3 Web Control The new configuration settings are activated...

Страница 46: ...for this port PJLink TM Port Port 4352 Configures the PJLink TM port Port 4352 Port open Click the Enable check box to use port 4352 Authentication Click the Enable check box when authentication is r...

Страница 47: ...ort Configures the Bridge port number Port number Input the port number Except for 55560 55540 53210 53200 41794 10903 10902 9720 9719 9716 9715 9615 9595 9394 9393 7236 5900 5656 5500 4352 1900 betwe...

Страница 48: ...sender e mail address can be up to 255 alphanumeric characters Recipient E mail address Configures the e mail address of up to five recipients You can also specify the to or cc for each address The le...

Страница 49: ...errors warnings Cover Error Fan Error Lamp Error Temp Error Air Flow Error Cold Error Filter Error Other Error Schedule Execution Error Lamp Time Alarm Filter Time Alarm Transition Detector Alarm Cold...

Страница 50: ...alerts Send Mail Click the Enable check box to enable e mail alerts Except Cold Start and Authentication Failure Mail Subject Configures the subject line of the e mail to be sent The length of the su...

Страница 51: ...chedule settings 94 NOTE 1 Schedule Management Item Description Sunday Schedule settings executed on each day of the week Monday Tuesday Wednesday Thursday Friday Saturday Specific date No 1 Schedule...

Страница 52: ...Click the Apply button to save the settings Click the Refresh button to update the screen to the latest status Click the Program Edit button to display the program edit of the selected program Click t...

Страница 53: ...arameters for switching input COMPUTER IN1 COMPUTER IN2 LAN USB TYPE A USB TYPE B HDMI 1 HDMI 2 MHL VIDEO My Image Configures the parameters for My Image data display IMAGE OFF IMAGE 1 IMAGE 2 IMAGE 3...

Страница 54: ...eco mode switching NORMAL ECO Blank Configures the parameters for blank screen on off control OFF ON Slideshow Configures the Start Stop parameters for the Slideshow START STOP Click the Register but...

Страница 55: ...ns First 2 3 4 Last Day Configures the day of the week daylight savings time begins Sun Mon Tue Wed Thu Fri Sat Time hour Configures the hour daylight savings time begins 0 23 minute Configures the mi...

Страница 56: ...ngs are activated after restarting the network connection When the configuration settings are changed you must restart the network connection You can restart the network connection from Network Restar...

Страница 57: ...ication Password Configures the Authentication password The length of the text can be up to 32 alphanumeric characters Re enter Authentication Password Reenter the above password for verification Netw...

Страница 58: ...ation settings are activated after restarting the network connection When the configuration settings are changed you must restart the network connection You can restart the network connection from Net...

Страница 59: ...table below for details The setting value may not match with the actual value if the user changes the value manually In that case refresh the page by clicking the Refresh button NOTE Item MAIN POWER I...

Страница 60: ...COLOR TEMP COLOR TINT SHARPNESS ACTIVE IRIS MY MEMORY IMAGE ASPECT The selected parameter cannot be set depending on the input signal OVER SCAN V POSITION H POSITION H PHASE H SIZE AUTO ADJUST EXECUTE...

Страница 61: ...REEN LANGUAGE Click the Apply button to switch the language on the Web screen according to the setting of the selected language in the projector MENU POSITION V MENU POSITION H BLANK AUTO BLANK START...

Страница 62: ...Control continued Item OPTION SEARCH SKIP AUTO SEARCH AUTO KEYSTONE DIRECT POWER ON AUTO POWER OFF MY BUTTON 1 2 REMOTE FREQ SERVICE Quit Presenter Mode Quit compulsorily from the Presenter mode Refe...

Страница 63: ...ntrol continued STANDBY ON COMPUTER IN1 COMPUTER IN2 LAN USB TYPE A USB TYPE B HDMI 1 HDMI 2 MHL VIDEO BLANK FREEZE MUTE ENTER MENU RESET PAGE UP PAGE DOWN SLIDE SHOW One operation can be executed onl...

Страница 64: ...e Displays the usage time for the lamp Filter Time Displays the usage time for the filter Power Status Displays the power status Input Status Displays the input signal source Blank On Off Displays the...

Страница 65: ...ector s network connection in order to activate new configuration settings Restarting requires you to re login in order to further control or configure the projector via a web browser Wait 30 seconds...

Страница 66: ...s with network administrator Connection test may result in an error even if the connection is performed properly when the packets for checking the connection are discarded before arriving at the targe...

Страница 67: ...he password After entering the preset password the dialog disappears and the Main window will be displayed As shown below you can open a window by clicking the corresponding tab at the top right of th...

Страница 68: ...t the web browser followed by entering the projector s IP address Only English is supported on Crestron e Control If the connection is terminated the Loading screen will appear Check the connection be...

Страница 69: ...setting Mute Turns Mute on off 2 Sources List You can click a button to switch the input channel The cursor will move according to the currently selected input port Button Description Computer in1 Sel...

Страница 70: ...ontrols the magnification setting using the buttons Use the buttons to move to the area you want to magnify Auto Performs the automatic adjustment Blank Turns the BLANK screen on off 4 Click the butto...

Страница 71: ...lick the Send button 2 Projector Configures the network settings of the projector Item Description Projector Name Configures the name of the projector The length of the Projector Name can be up to 64...

Страница 72: ...ckbox Item Description New Password Configures the password You can specify a password up to 26 alphanumeric characters The usable symbols are space and the following _ Confirm Reenter the above passw...

Страница 73: ...Displays the resolution and vertical frequency of the signal input selected on the projector Lamp Hours Displays the usage time for the lamp Assigned To Displays the user name for the projector 2 Pro...

Страница 74: ...3 2 Crestron e Control continued 3 2 4 Help Desk window Sends receives messages to from the administrator for Crestron RoomView Express and Fusion RV Button Description Send Sends a message Checks the...

Страница 75: ...etails of Emergency Alert refer to the manual of Crestron RoomView Express or Fusion RV The alert message from Crestron RoomView and Fusion RV is displayed on the screen of the projector in the way si...

Страница 76: ...application LiveViewer is required It is available from downloads on the Dukane product web site for this model For details of Network Presentation and instructions to install the LiveViewer refer to...

Страница 77: ...the Single PC mode the projector can be occupied by one computer and can block access from any other computers if Presenter Mode is set to ON in LiveViewer While making your presentation you don t nee...

Страница 78: ...rol Mode This function is for Windows users only This function is for Windows users only One computer can be assigned as Moderator Host to control all other computers Clients or the switchers connecte...

Страница 79: ...The port numbers used for LiveViewer are shown below 4 5 Port Number Port No Protocol 5500 TCP 5900 TCP 5901 TCP 9720 TCP When other application uses the ports above LiveViewer and Projector Quick Con...

Страница 80: ...ation for your computer Use the application to transfer the image data For information on the necessary settings and operations for the computer and projector refer to the manual for the application T...

Страница 81: ...play MY IMAGE data on screen while you are using the USB Display function the application for the USB Display will be closed To restart the application exit the MY IMAGE function and then the software...

Страница 82: ...e text data can be displayed on the screen in two ways One is to display the text transferred from the computer on real time and the other is to choose the text data stored in the projector and displa...

Страница 83: ...German Spanish Italian Norwegian Dutch Portuguese Swedish Finnish Danish Brasileiro Indonesian Lithuanian Estonian Latvian Polish Czech Hungarian Slovenian Croatian Russian Turkish Greek Japanese Simp...

Страница 84: ...t This style is available only for WXGA and WUXGA model projector Using MY BUTTON registered as MESSENGER can turn the displaying messenger text on off OPTION menu in the Operating Guide The text file...

Страница 85: ...the computer s LAN port with a LAN cable or insert the USB wireless adapter into the USB TYPE A port 2 Connect the projector s CONTROL port and the device s RS 232C port with an RS 232C cable for RS 2...

Страница 86: ...sing the COMMUNICATION menu set up the communication Remember that an unsuitable setup could cause malfunction of communication When either one of the NETWORK BRIDGE settings is selected in the COMMUN...

Страница 87: ...ponse data from an external device or the response limit time is past the projector can receive the data from the computer That means that the projector controls transmitting and receiving the data to...

Страница 88: ...e synchronization of receptions and transmissions the external device may not be controlled properly depending on the status of data processing of the projector NOTE NOTE 7 4 2 FULL DUPLEX This method...

Страница 89: ...ription Cover Error The lamp cover has not been properly fixed Fan Error The cooling fan is not operating Lamp Error The lamp does not light and there is a possibility that interior portion has become...

Страница 90: ...ter exceeds the set time limit No notification e mail will be sent if the FILTER MESSAGE is set to TURN OFF SETUP menu in the Operating Guide Lamp Time Alarm is a threshold for e mail notification of...

Страница 91: ...will be delivered to the specified addresses Subject line Test Mail Projector name Text Send Test Mail Date Testing date Time Testing time IP Address Projector IP address MAC Address Projector MAC ad...

Страница 92: ...information It has character string set in sysContact SNMP in Projector Web Control Network Settings Common Setup Enhanced MIB You can get configuration information by using Enhanced MIB for projecto...

Страница 93: ...ntrol 2 Click the SNMP and set the community name on the screen that is displayed Alert Settings 49 Configure the settings for Trap transmission of Failures Warnings 1 Select Alert Settings on main me...

Страница 94: ...e and time before enabling scheduled events 55 After the projector is moved check the date and time set for the projector before configuring the schedules The internal clock s time may not remain accu...

Страница 95: ...ollowing the steps below In the case that the program has already been set skip to step 6 1 Select Schedule Settings on main menu in Projector Web Control 2 Select the program number in dropdown list...

Страница 96: ...o be executed in dropdown list You can confirm the event information registered in each program in the program list on the bottom of the screen When setting the Specific date No 1 10 enter the date mo...

Страница 97: ...CP 9715 Click the Enable check box for the Authentication setting when authentication is required otherwise clear the check box 6 Click the Apply button to save the settings Configure the following it...

Страница 98: ...ton to save the settings NOTE 8 Other Functions The Authentication Password will be the same for Network Control Port1 Port 23 Network Control Port2 Port 9715 PJLink Port Port 4352 My Image Port Port...

Страница 99: ...byte 1 byte Reply Error code 0x1F 0x04 0x00 Reply in the event of an authentication error Header 0x02 Fixed Data length RS 232C commands byte length 0x0D Fixed RS 232C command RS 232C commands that s...

Страница 100: ...0x1F 2 bytes 1 byte Reply Authentication Error code Connection ID 0x1F 0x04 0x00 1 byte 8 Other Functions 8 4 Command Control via the Network continued Reply Data format The connection ID the data is...

Страница 101: ...Password is set to password and the random 8 bytes are a572f60c Authentication 1 Connect the projector 2 Receive the random 8 bytes a572f60c from the projector 3 Bind the random 8 bytes a572f60c and t...

Страница 102: ...erfaces can be used to manage the entire facility 1 Crestron Fusion RV Crestron RoomView Express Crestron RoomView Server Edition Fusion RV RoomView Express and RoomView Server Edition are software pr...

Страница 103: ...ON WIRED menu Contact your dealer when MAC address on the label put on the projector does not match MAC address displayed in the NETWORK INFORMATION WIRED menu Are the network settings such as IP addr...

Страница 104: ...B wireless adapter optional parts USB WL 11N inserted into USB TYPE A port of the projector Insert the USB wireless adapter Is an optional USB wireless adapter used The USB wireless adapter available...

Страница 105: ...f wireless network displayed in the SSID SCAN LIST menu weak Put the projector close to the wireless device When the projector is near the steel door the radio wave may not reach to the wireless devic...

Страница 106: ...currently connected Is the DHCP setting of the computer disabled Enable the DHCP setting of the computer Refer to the user s manual of the computer or wireless LAN device for the setting procedure of...

Страница 107: ...ireless LAN to 0 0 0 0 Phenomenon Web Projector Web Control is not displayed correctly Item to be checked Solutions Is the correct URL entered in Web browser Enter the IP address of the projector in W...

Страница 108: ...tings on Network Settings Other Setup screen of the Projector Web Control Phenomenon Cannot send an e mail correctly Item to be checked Solutions Is a test e mail sent correctly Check if a test e mail...

Страница 109: ...ou want to use the schedule function in the standby mode set to NORMAL Is the time set correctly Check the settings of Date and Time Is the image data to be displayed in the schedule function register...

Страница 110: ...checked Solutions Is the date and time set correctly Check the settings of Date Time Settings menu of the Projector Web Control or DATE AND TIME menu of the projector Is the projector connected to th...

Страница 111: ...ION SERVICE COMMUNICATION COMMUNICATION TYPE menu Is STANDBY MODE set to NETWORK WOL or SAVING The Network Bridge is not available when STANDBY MODE is set to NETWORK WOL or SAVING Set STANDBY MODE to...

Страница 112: ...ark of Intel Corporation Oracle and Java are registered trademarks of Oracle and or its affiliates HDMITM the HDMI logo and High Definition Multimedia Interface are trademarks or registered trademarks...

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