DSG Technology IPStar, Руководство по эксплуатации

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Appendix B. Troubleshooting
Appendix B. Troubleshooting
An ISP Test was performed and the LCD screen displayed [Failure...Wait].
First, make sure that the ISP Phone Number, ID and Password are entered correctly.
Once the data is accurately entered into the IPStar, run the ISP Test. Normally, this test
will take no longer than 60 seconds. If the ISP Test failed, try to run the test a few more
times. If there is still any trouble with running the test, it is possible that the local ISP
might have been heavily congested. Try to run the test again later.
Configuration Problems
An attempt to make an IPStar-to-IPStar call but it did not work.
Use the quick start guide, check that both IPStars are configured properly and have
passed the ISP Test. During the process of making an IPStar-to-IPStar call, check for an
online symbol "@" on the LCD screen of the IPStar to confirm the online status. When
one of the IPStar users presses the button, the receiving IPStar user ought to wait
for the hand-shake symbol "~" before hanging up the telephone. If several attempts were
made and the line quality cannot seem to support the hand-shake process, try using the
Direct-Link mode to make the call.
Problems Making an IPStar-to-IPStar Call
The phone number was entered and the LCD screen displayed "Ready for
Dial".
The phone number was entered and the LCD screen displayed "Ready for Dial". Check to
see if the ITSP Account Number is entered correctly. For more information on ITSP
Account, please refer to Chapter 6 How to Get an ITSP Account for details.
Problems Making an IPStar-to-Phone Call
The phone number was entered and the LCD screen displayed "No
Service".
It is necessary to input the Country code, Long-Distance code, and International code
correctly when making an IPStar-to-Phone call because the IPStar uses these information
to analyze the phone number dialed. Another possibility that might have caused the "No
Service" is that the number dialed is out of the service area. For information on all
available countries, please refer to our web site www.dsgtechnology.com.