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5 Troubleshooting
Q 1. My modem has installed fine but I still cannot connect to the internet?
A. There can be several reasons behind this, please check for the following
1.1 Using the DSL status utility, make sure that the USB modem is plugged
in. If the modem is not plugged in the ADSL status utility will indicate that
there is no modem plugged in.
1.2 Try plugging the modem into a different USB port
1.3 Make sure that one end of the phone cable is plugged into the jackpoint
and the other end is plugged into the modem.
1.4 Check that the cable is properly inserted in the respective sockets (the tab
on the plug should lock into the socket thus securing the cable).
1.5 Confirm that your internet settings and Username/Password have been
correctly entered in the ADSL configuration utility and the Dial-up PPP
connection respectively.
NOTE:
For most users in New Zealand the ADSL settings are similar (You may
contact your ISP to confirm your settings) :
Encapsulation: PPPoATM Null
VPI: 0
VCI: 100
Handshake: G.DMT
1.6 The modem may also not work properly if the wrong encapsulation type
was chosen during the driver installation (See software installation
instructions for more details).
1.7 Check with your ISP/Telecom if the ADSL service has been activated on
your phone line.
1.8 Ensure that the phone cable is not too long (
≤
15m) and is not damaged.