Warranty Policy
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Warranty Policies & Claim Procedures
DRYAIR Inc.
(referred to within as DRYAIR) warranties its new, unused equipment to be free of defects in material and workmanship at the
time of delivery to the first retail purchaser.
Warranty Policies
Basic warranty policy
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DRYAIR will repair or replace, at its option, without charge, any defective part of the equipment for a period of twelve (12) months
from delivery to the first retail purchaser, F.O.B St. Brieux, SK, Canada or Bowling Green, Ohio, USA.
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Mileage is not covered. Any parts that are covered by an extended warranty published by DRYAIR are an exception to the Basic
Warranty policy and are to be warranted as per the details of the Extended Warranty Policy.
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Labor is covered as per DRYAIR flat labor rate.
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The Warranty Policy, terms and conditions, may change from time to time without prior notice.
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Warranty terms and conditions are transferable in the event of the sale to a second owner.
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Replacement parts will be warranted for 90 days from the repair date. Bill of sale must accompany the warranty claim.
Extended warranty policy
Water heater heat exchanger
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An extended warranty is available on the heat exchanger unit of the water heater assembly. The available warranty for a part, under the
extended warranty policy, is prorated by 20% per year.
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(Shipment date is the date to be used for the commencement of the warranty period).
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Coverage schedule
Year 1 - 100%
Year 2 - 80%
Year 3 - 60%
Year 4 - 40%
Year 5 - 20%
Exceptions to the warranty policies
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Under no circumstance shall the owner be entitled to recover costs for incidental, special or consequential damages such as, but not
limited to: loss of profit or revenue, other commercial losses, inconvenience and/or replacement equipment rental cost.
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Maintenance, repair or service items not related to warrantable defects.
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Loss or damage during shipping.
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Failure resulting from lack of or improper maintenance.
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Damage caused by operator abuse, negligence or improper operation.
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Damage resulting from improper voltage supply.
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Damage from improper installation. Installation done by other than the manufacturer.
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Non-defective items replaced at the request of the customer.
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Damage due to accidents.
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Damage resulting from improper fuel supply (i.e. pressure or contamination).
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Damage resulting from cracked or broken lines occurring during transport.
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Damage resulting from use of inadequate or improper fluids (i.e.. glycol or oil).
Owners obligations
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It is the responsibility of the owner, at the owner’s expense, to transport the equipment to the service facility of an authorized DRYAIR
distributor/dealer or alternately to reimburse the distributor/dealer, for any traveling expenses incurred in fulfilling this warranty.
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The terms of this Warranty Policy are subject to provincial and state legislation. DRYAIR reserves the right to make modifications in
accordance with provincial and state legislation without prior notice or obligation.
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It is the responsibility of the owner to read, understand and implement the maintenance, safety and operational guidelines as laid out in
the Operation and Maintenance Guide.
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All parts to be tagged with warranty claim number and shipped prepaid to DRYAIR within 30 days.
Manufacturer obligations
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DRYAIR reserves the right to continually improve and/or change the product’s parts or specifications at any time without notice or
obligation.
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The terms of this Warranty Policy are subject to provincial and state legislation. DRYAIR reserves the right to make modifications in
accordance with provincial and state legislation without prior notice or obligation.
