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16. GUARANTEE
All products manufactured and marketed by Dropsa are warranted to be free of defects in material or
workmanship for a period of at least 12 months from date of delivery. Extended warranty coverage applies as
follows:
Complete system installation by Dropsa: 24 Months
All other components: 12 months from date of installation; if installed 6 months or more after ship date, warranty
shall be maximum of 18 months from ship date.
If a fault develops, notify us giving a complete description of the alleged malfunction. Include the part number(s),
test record number where available (format xxxxxx-xxxxxx), date of delivery and installation and operating
conditions of subject product(s). We will subsequently review this information and, at our option, supply you
with either servicing data or shipping instruction and returned materials authorization (RMA) which will have
instructions on how to prepare the product for return. Upon prepaid receipt of subject product to an authorized
Dropsa Sales & Service location, we will then either repair or replace such product(s), at out option, and if
determined to be a warranted defect, we will perform such necessary product repairs or replace such product(s)
at our expense.
Dropsa reserves to right to charge an administration fee if the product(s) returned are found to be not defective.
This limited warranty does not cover any products, damages or injuries resulting from misuse, neglect, normal
expected wear, chemically caused corrosion, improper installation or operation contrary to factory
recommendation. Nor does it cover equipment that has been modified, tampered with or altered without
authorization.
Consumables and perishable products are excluded from this or any other warranty.
No other extended liabilities are states or implied and this warranty in no event covers incidental or
consequential damages, injuries or costs resulting from any such defective product(s).
The use of Dropsa product(s) implies the acceptance of our warranty conditions. Modifications to our standard
warranty must be in made in writing and approved by Dropsa.
