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Warranty
How to Obtain Warranty Service: Upon discovery of any defect, malfunction, or
nonconformity in the warranty-covered product, the buyer should visit www.contoureusa.com
and submit a warranty claim online. For any questions regarding your warranty you may also
email us at warranty@contoureusa.com
Notice to Buyer: This warranty gives the buyer specific legal rights, and the buyer may also
have other rights, which vary from state to state. You have the right to bring any action at law
or equity to resolve disputes concerning or to enforce the provisions of this warranty. Every
implied warranty, including any statutory warranty or condition of merchantability or fitness
for a particular purpose, is disclaimed except to the extent prohibited by law, in which case
such warranty or condition is limited to the duration and extent of this written warranty.
For added protection and secure handling of any NQP/CONTOURE product that is being
returned, we recommend that you use a traceable, insured delivery service.
NQP/CONTOURE cannot be held responsible for in-transit damage or for packages that are
not delivered to us. Lost and/or damaged products are NOT covered under warranty. Please
be sure to include your return address, daytime phone number, description of the product
defect, product model number (located on the product), original date of purchase and any
additional pertinent information pertaining to the product’s return.
Warranty Exclusions: This warranty does not apply to any costs, repairs or services for the
following:
-Products with original serial numbers that have been removed, altered or cannot be readily
determined or products purchased “as-is”
-Product that has been transferred from its original owner to another party or removed
outside of the USA or Canada
-Products used in commercial setting(s)
-Service calls to correct the installation of the warranty-covered products, to explain the
usage of the product to the buyer, or to reset or replace home circuit breakers or fuses
-Service calls which do not involve malfunction or defects in materials or workmanship, or for
appliances not in ordinary household use or used other than in accordance with the provided
instructions.
-Repairs necessitated by use other than normal home use / Products used in commercial
settings
-Damage resulting from misuse, abuse, accidents, alterations, improper installation, fire,
flood, acts of God or damage caused by the shipping of the product by the buyer to NQP
-Corrective work necessitated by repairs made by anyone other than a NQP authorized
service technician / Rust on the interior or exterior of the unit.
-Costs incurred for disposing of the product at locations other than a NQP facility
-Food loss due to any refrigerator or freezer failure.
-Expenses for making the appliance accessible for servicing, such as removal of trim,
cupboards, shelves, etc. which are not a part of the appliance when it is shipped from the
factory.
-Damages to the finish of appliance or home incurred during installation, including but not
limited to floors, cabinets, walls, etc.
-Damages caused by: services performed by unauthorized service companies; use of parts
other than genuine NQP/CONTOURE parts or parts obtained from persons other than
authorized service companies; or external causes such as abuse, misuse, inadequate power
supply, accidents, fires or acts of God.
- Labor costs after ninety (90) days from your original date of purchase incurred for product
repair or replacement as provided herein for carry-in appliances.