HW007 Scooter Owner’s Handbook (HW007_IFU 08/15)
Page 17
TROUBLESHOOTING AND FAULT REPAIR
S-DRIVE controller: Your scooter is fitted with a S-Drive controller, which continuously monitors the operating
conditions of your scooter.
Error Number
Reference
Fault
Impact
on
Scooter
Notes
1
Low Voltage
Error flashing
The battery requires charging or there is a bad connection
to the battery.
2
Motor
Connection
Scooter will not
drive
There is a bad connection to the motor. Check all
connections between the motor and controller.
3
Short Circuit
Scooter will not
drive
The motor has experienced a short circuit to a battery
connection. Check all motor and battery connections.
4
Not Used
Not Applicable
Not Applicable
5
Not Used
Not Applicable
Not Applicable
6
Inhibit
Scooter will not
drive
Inhibit circuit has become active not permitting drive. Likely
to be caused by a charger being connected or a fault within
the controller or wiring.
7
Throttle Fault
Scooter will not
drive
A throttle fault has been indicated. Ensure the throttle is in
neutral before switching the scooter on. Throttle may require
calibration.
8
Controller Fault
Scooter will not
drive
A controller fault has been indicated. Make sure all
connections are secure. Also cycle keyswitch as this fault can
be initiated by a break in the circuit during keyswitch
initiation.
9
Brake Fault
Scooter will not
drive
There is a fault within the electromagnetic brake circuit,
Check all brake and motor connections. Make sure
controller connections are secure and that the scooter is not
in freewheel mode.
10
Excessive
Voltage
Scooter will not
drive
An excessive voltage has been applied to the controller. This
is very often caused by a poor battery connection. Check all
connections from the batteries to the controller.
Note:
If you experience any technical problems, it is recommended that you check with your local dealer before
attempting to troubleshoot on your own.
The following symptoms could indicate a serious problem with your scooter. Contact your local dealer if any of the
following arises:
1.
Motor noise
2.
Frayed harnesses
3.
Cracked or broken connectors
4.
Uneven wear on any of tires
5.
Jerky motion
6.
Pulling to one side
7.
Bent or broken wheel assemblies
8.
Does not power up
9.
Powers up, but does not move
10.
Involuntary slowing of the scooter
WARRANTY
There is a comprehensive twelve-month warranty from the date on which your new scooter is delivered. The
warranty covers the scooter for repairs or replacement during this period. For more detail, please see the
Warranty Conditions below.
Warranty Conditions:
HW007 Scooter Owner’s Handbook (HW007_IFU 08/15)
Page 16
Maintenance Job
Daily Weekly Monthly Semi-Annual
Electrical System
Battery meter – Inspect the battery meter to
determine if batteries are needed to be re-
charged
Controller / Display panel – Make sure they are
not frayed or have any exposed wiring
Check all plug & wiring connections for firm
condition
Have the batteries been fully charged before the
daily operation
Are all holder and screws firmly fixed and safe?
Are all electric lighting system (if applicable) in
working order
Tyres & Wheels
Front & Rear wheels must be able to spin
smoothly without any interference
Rear & Front wheels must spin without wobbling
Visually inspect the tire tread. If less than
1mm (1/32”), please have your tires replaced
by your local dealer.
Others
Motor brushes. We recommend that your
authorized dealer inspect the brushes every six-
month if your scooter or power wheelchair is not
operating smoothly. If the inspection determines
excessive motor bushes worn out, they must be
replaced otherwise motor damage will result.
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