91
VAPOR-LOGIC
®
VERSION 6 INSTALLATION AND OPERATION MANUAL
Troubleshooting guide
SOLVING ISSUES
1 .
Review issues, possible causes and recommended actions .
The troubleshooting guide on the following pages presents issues, possible
causes and recommended actions for typical issues .
2 .
Review tank or dispersion manuals .
If you have a tank-related or dispersion-related issue, you may also need to
refer to those specific product manuals .
3 .
If you’re still having issues, call DriSteem .
If the troubleshooting guide does not help you solve your issue, call
DriSteem with the following information available:
• Product name and serial number
You’ll find this information on the humidifier or control cabinet .
• Issue definition
Example: water leaking, low humidity, high humidity, etc .
• Alarms or Messages Log items (if applicable)
Example: Tank temp, probe wiring, etc .
• Time issue began
Example: Always, after remodel, after a change in weather, etc .
• System changes
Example: Pressure, new boiler, new service, new controller, relocation,
change in maintenance, etc .
CALLING DRISTEEM TECHNICAL SUPPORT
Have the following information ready before calling:
Vapor-logic firmware version __________________________________________
Humidifier model number _____________________________________________
Humidifier serial number ______________________________________________
Issue definition ______________________________________________________
Alarms Log items ____________________________________________________
Messages Log items __________________________________________________
Time issue began ____________________________________________________
Recent system changes ________________________________________________
OPERATION
DriSteem Technical Support:
800-328-4447