DResearch GmbH – Configuration of the Hydra
IP
analogue DVR
2011-02-02
27
4.2
Possible problems connecting to the system
Problem
Possible reasons
Troubleshooting
Connection to system
cannot be established
The system is turned off
System is currently not accessible
(out of mobile radio or WiFi range)
Incorrect
configuration
of
the
connection settings
Incorrect configuration settings
Insufficient access privileges within
the company network
Access denied through security
measures (e.g. firewalls) by the
administrator
Turn off the system and re-establish a
connection
The system is possibly inside a tunnel or
another location that is not covered by the
mobile radio network
The system is possibly out of the WiFi range
Check if the system has been configured
correctly
–
the
wireless
connection
(3G/HSPA/UMTS or WiFI) has possibly not
been enabled
Check if required access privileges are
given and the firewall has been configured
accordingly
Contact customer service if the problem is
not resolved
Connection to system is
disconnected
The system was turned off (through
the driver of the vehicle, service
employees, etc.)
The mobile radio network is not
consistently covered
WiFi range is not sufficient
Network (mobile/WiFi) doesn’t have
enough bandwidth
Make sure the system is turned on (if
necessary, locate the vehicle on site and
check if the system is turned on)
Check if there is network coverage; test the
connection if the system is located
elsewhere
The system indicates an
error (LED STATE = red and
ERROR = orange) after
upload of the configuration
files
Configuration
indicates
internal
errors
There was an attempt to upload an
outdated or invalid configuration set
Check the configuration set by loading it
again and editing it, if necessary
Try to create a new configuration set and
load it
