Problem
Possible cause
Solution
No audio, no video, OLED-
Display lit
Faulty wiring
Check wiring and
connections
Faulty LNB
Exchange LNB
Wrong Tuner setting
Review settings (see
chapter
6.1
DVB-S2 Tuner-Configuration on
page
37
)
Dish aligned incorrectly
Realign dish
Beamlike blackouts in the video
Heavy rain or snow
Remove snow from dish
Dish aligned incorrectly
Realign dish
Dish is too small
Install larger dish
An obstacle between dish and
satel-lite (e.g. house or tree)
Reposition dish so it has a
clear “view” towards the
satellite
No reception on a channel that
was working before
Dish aligned incorrectly or faulty Check dish
Channel is transmitted in a new slot Start service scan (see chapter
6
Service searching on page
37
)
The transmission of the channel
was terminated
You cannot record anything any- Hard disk is full
Delete no longer needed
recordings more
Remote control is not working
Batteries are inserted incorrectly Remove batteries and check
polarity
Batteries are empty
Insert new batteries
Wrong remote control mode
(Dream-Mode, TV-Mode)
Software
Press Dream-Mode or TV-
Mode button
Reboot Dreambox
Chapter 9
Troubleshooting
