Troubleshooting
Problem
Probable Cause
Recommended Action
Nothing appears
in the display
even when the
power is turned
on.
Batteries are drained.
Replace all batteries with new
ones.
Battery are not correctly aligned with
terminals.
Reinsert batteries in the correct
position.
Low Battery
Symbol appears.
Batteries are drained.
Replace all batteries with new
ones.
In colder temperatures batteries
have weaker electrical charges.
Warm up the batteries, or use the
device in a warmer setting.
Device
operation time is
inconsistent.
Different battery brands have
different life spans.
Use Alkaline batteries and
replace all batteries at the same
time with same brand batteries.
No reading after
measurement.
Batteries are drained.
Replace all batteries with new
ones.
Suspicious blood
pressure results.
Perhaps the cuff was improperly
positioned.
Adjust patient and arm cuff to
measure.
Blood pressure naturally varies
throughout the day.
Rest a while, relax and measure
again.
Suspicious heart
rate results.
Bodily movement during device use.
Refrain from moving during
measurement.
Measurement shortly after exercise
or exposure to the outdoors.
Do not take measurements after
exercise or coming back from the
outdoors.
Power switches
off automatically.
System design.
Push the power button again, and
then begin measure again.
During
measuring, air
re-inflates.
It could be a normal action if the
user's blood pressure is higher than
the initial pressure value, the device
automatically pumps to a higher
pressure by 40mmHg each time.
Relax, and try to take a measure
again.
The arm cuff is not fastened
properly.
Check that the arm cuff is
fastened properly and retake the
measurement.
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