Appendix 4: Diagnosis diagram
Problem
No spark
Spark but no ignition
When ignition button is released, pilot flame goes out
Main burner does not ignite
Whistling between high and low setting
Disrupted flame effect
Gas smell
Smell of combustion gases in room
Appliance goes out
Remote control does not work
possible
cause
possible solution
(*) = have installer carry out this action
Power supply cable
is loose
Check the connectors.
Power supply short
circuit
Repair the short circuit. Do not lay the ignition cable next to metal
surfaces as this weakens the spark.
Spark plug broken
Replace the spark plug (*).
Piezo ignition faulty
Replace the piezo ignition (*).
No gas
Check that the gas valve is open.
Air in pipelines
Flush the pipe by holding the ignition button pressed for a longer
time.
Gas pressure too
high
Check the supply pressure or inform the gas supplier (*).
Gas pressure too
low
Check for a local blockage of the gas supply, for example due to
accumulation of dirt. Check the supply pressure or inform the gas
supplier (*).
Pilot flame nozzle or
pilot flame pipe
blocked
Clean the parts (blow through) or replace the nozzle (*).
Incorrect pilot flame
nozzle
Install the correct pilot flame nozzle (*).
Thermocouple not
warm enough yet
Keep the ignition button pressed longer.
Thermocouple is
not in the pilot flame
Position the thermocouple correctly in the flame (*).
30
Subject to change because of technical improvements
