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Dover Triton 9600 Series, Руководство по эксплуатации

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Dover Triton 9600 Series Скачать руководство пользователя страница 24

TRITON SYSTEMS, INC.

E*TRADE ATM SOFTWARE - ADDENDUM

3-2

SECTION 3 - CUSTOMER TRANSACTIONS

I

NTRODUCTION

The daily operation of the Terminal is quite simple and
straightforward.  Once the terminal has been properly configured,
the only management functions that will be used on a regular basis
are the CLOSE and JOURNAL functions.  See Section 4 of this
Addendum for information on the journal function.

This section discusses the day-to-day operation of the terminal
from a customer standpoint.

C

USTOMER

 T

RANSACTIONS

A customer begins a transaction on the Terminal by inserting their
ATM card into the card reader of the terminal.  The card must be
inserted so that the magnetic stripe can be scanned by the card
reader’s sensor.  If the customer inserts the card incorrectly, a
warning message will be displayed, accompanied by several beeps
to get their attention.

If your customers have problems READING their card, make sure
they are inserting the card correctly.  Most problems are the result
of inserting the card incorrectly.

What happens next will depend on whether or not the customer is
an E*TRADE customer. If the customer is not an E*TRADE
customer, the ATM will operate in typical fashion. Once the card
has been read in successfully, the customer must enter his secret
Personal Identification Number, or PIN or code.  Once the PIN has
been entered, the transaction type and account are selected, and
the desired amount of the transaction, if needed.  The transaction
will be processed, typically in a matter of seconds.

If the customer is an E*TRADE customer (and the terminal O.A.R.
function is ON), additional choices between various types of
accounts available only to E*TRADE customers will be presented.

Once the transaction is complete, a receipt will print out for the
customer.  If the transaction was successful, the receipt will indicate
all of the details of the transaction.  If the transaction was declined,
a short receipt prints indicating the problem.

Figures 3-1 through 3-4 and tables 3-1 through 3-4 show the typical
sequence of screens and operations that would be presented during
Withdrawal, Transfer and Balance Inquiry transactions, for
E*TRADE and NON-E*TRADE customers (as applicable).

Содержание Triton 9600 Series

Страница 1: ...produced transmitted transcribed stored in a retrieval system or translated into any human or computer language in any form by any means whatsoever without the express written permission of Triton Systems Inc CORPORATE HEADQUARTERS RMA RETURN MATERIAL AUTHORIZATION RETURN ADDRESS 522 E Railroad Street 21405 B Street Long Beach MS 39560 Long Beach MS 39560 PHONE 228 868 1317 FAX 228 868 0437 ...

Страница 2: ...TYPE SETUP 2 6 FUNCTION E TRADE ACCOUNT TYPES 2 7 FUNCTION NON E TRADE ACCOUNT TYPES 2 8 FUNCTION E TRADE BINS 2 9 FUNCTION O A R SWITCH 2 10 FUNCTION TRITON CONNECT 2 11 FUNCTION T O T C C 2 12 FUNCTION SURCHARGE LOCATION MESSAGE 2 15 SECTION 3 CUSTOMER TRANSACTIONS 3 1 INTRODUCTION 3 2 CUSTOMER TRANSACTIONS 3 2 FIGURE 3 1 E TRADE WITHDRAWAL TRANSACTION FLOW 3 3 FIGURE 3 2 E TRADE TRANSFER TRANSA...

Страница 3: ...SECTION 1 INTRODUCTION ...

Страница 4: ...ensive list of all new transaction codes MANAGEMENT FUNCTIONS New management functions enable you to selectively turn on or turn off various account and transaction types for both E TRADE and Non E TRADE customers Also a new T O T C C Terminal Originated Triton Connect Call feature enables you to establish a time at which the terminal will automatically call out to a Triton Connect Host PC to retr...

Страница 5: ...ounts are available Transactions can be performed on various combinations of primary or secondary bank or brokerage accounts Non E TRADE customers are offered the standard set of options for withdrawal balance inquiry and transfer of funds between non E TRADE bank checking savings and credit card accounts JOURNAL Because of the large number of transactions that can now be performed additional tran...

Страница 6: ......

Страница 7: ...SECTION 2 MANAGEMENT FUNCTIONS ...

Страница 8: ... types that are only offered to E TRADE customers such as Money Market and Brokerage accounts E TRADE BINS This function enables the ATM to recognize E TRADE customer cards using the BIN Bank Identification Number stored on the card O A R SWITCH The O A R Open Account Relationship Switch enables you to turn ON or OFF the availability of E TRADE customer account and transaction type options T O T C...

Страница 9: ... A ACCESS INSTRUCTIONS 1 Select the TERMINAL CONFIGURATION option from the MANAGEMENT FUNCTIONS screen 2 Select TRANSACTION TYPES DESCRIPTION This menu allows you to access transaction type configuration op tions for E TRADE OR NON E TRADE customers ERROR CONDITIONS There are no error conditions directly associated with this function ...

Страница 10: ...ilable to E TRADE customers such as PRIMARY OR SECONDARY BANK BROKERAGE CHECKING or SAVINGS accounts BALANCE INQUIRIES This option enables the customer to ob tain the balance of various E TRADE accounts When the transaction type is turned ON the terminal will provide that option to the customer When the transaction type is turned OFF the selected transaction type will not be displayed to the cus t...

Страница 11: ... transfer funds between checking and savings accounts BALANCE INQUIRIES This option enables the customer to ob tain the balance of a checking or savings account When the transaction type is turned ON the terminal will provide that option to the customer When the transaction type is turned OFF the selected transaction type will not be displayed to the cus tomer The current state of the transaction ...

Страница 12: ... N A ACCESS INSTRUCTIONS 1 Select the TERMINAL CONFIGURATION option from the MANAGEMENT FUNCTIONS screen 2 Select ACCOUNT TYPES DESCRIPTION This menu allows you to access account type configuration op tions for E TRADE OR NON E TRADE customers ERROR CONDITIONS There are no error conditions directly associated with this function ...

Страница 13: ... terminal will provide that option to the customer When the account type is turned OFF the selected account type will not be displayed to the customer The current state of the ac count type is shown as either ON or OFF in the applicable button label on the display Press the button next to the label to toggle the state of the account type between ON and OFF The BROKERAGE AND BANK account options ar...

Страница 14: ...y of the following account types which are offered to non E TRADE cus tomers SAVINGS CREDIT CARD When the account type is turned ON the terminal will provide that option to the customer When the account type is turned OFF the selected account type will not be displayed to the customer The current state of the account type is shown as either ON or OFF in the applicable button label on the display P...

Страница 15: ...ty to the customer If the BIN on the card does not match the ATM will offer NON E TRADE options to the customer To enter or change a BIN perform the following 1 Press the key next to the block where the BIN will be entered or changed 2 Enter the BIN 3 Press the OK key Repeat steps 1 through 3 until all BINs are entered up to five NOTE If the O A R Switch is OFF E TRADE transactions are disabled E ...

Страница 16: ...ons If the O A R Switch is ON the ATM will compare the BIN Bank Identification Number on the customer s card to the list of BINs that have been stored using the E TRADE BINs function If the BIN on the card is found in the list of stored BINs the ATM will display E TRADE account and transaction options to the customer If the BIN on the card is not found in the stored list only standard Non E TRADE ...

Страница 17: ...KUP NUMBER 4 ALARM NUMBERS 5 CALL BACK ENABLE DISABLE 6 TRITON CONNECT ENABLE DISABLE In addition to the inclusion of the T O T C C Terminal Originated Triton Connect Call feature the operation of this screen has changed from previous versions of ATM software The function buttons for enabling and disabling CALLBACK AND TRITON CON NECT availability now show the current status of the function in the...

Страница 18: ... the shared phone line At the Triton Connect PC operations can be earmarked for execution only by a correspond ing T O T C C call from the terminal The benefit of this feature is that calls take place at times that are more convenient and advantageous from the terminal s perspec tive rather than being driven by arbitrary schedules at the Triton Connect Host PC which may not reflect such operationa...

Страница 19: ... screen appears Enter the time of day at which to place the call in 24 hour clock format using the numbers 0 23 and press the OK button The TIME SCHEDULE CONFIG URED confirmation screen appears Press any key to return to the T O T C C main menu Note This screen will also time out in 10 seconds and return to the T O T C C main menu 4 If the Weekly interval was selected the PLEASE ENTER DAY OF WEEK ...

Страница 20: ...format using the numbers 0 23 and press the OK button The TIME SCHEDULE CONFIGURED confir mation screen appears Press any key to return to the T O T C C main menu IMPORTANT The T O T C C function must be turned ON to place T O T C C calls ERROR CONDITIONS If a number is entered that does not reside in the valid range a warning prompt will be displayed example PLEASE USE 1 28 and you will be allowe...

Страница 21: ...ed The SURCHARGE LOCATION option has been removed from the SURCHARGE MODE menu in the E TRADE version of ATM soft ware SURCHARGE MESSAGE The Standard Surcharge Message has been replaced with an E TRADE branded screen By default the Standard Surcharge Message is displayed to non E TRADE cus tomers as applicable Note Custom Surcharge messages are still available and can be selected if desired althou...

Страница 22: ......

Страница 23: ...SECTION 3 CUSTOMER TRANSACTIONS ...

Страница 24: ...ing the card incorrectly What happens next will depend on whether or not the customer is an E TRADE customer If the customer is not an E TRADE customer the ATM will operate in typical fashion Once the card has been read in successfully the customer must enter his secret Personal Identification Number or PIN or code Once the PIN has been entered the transaction type and account are selected and the...

Страница 25: ...TRITON SYSTEMS INC 3 3 E TRADE ATM SOFTWARE ADDENDUM SECTION 3 CUSTOMER TRANSACTIONS FIGURE 3 1 E TRADE WITHDRAWAL TRANSACTION FLOW 1 4 10 2 9 7a 8 6 7b 3 5 ...

Страница 26: ...e s s a w e g a r e k o r B f I s g n i v a S 6 t n u o c c a e g a r e k o r B r o k n a B y r a d n o c e S r o y r a m i r P a r e h t i e t c e l e s o t d e t p m o r p s i r e m o t s u C a 7 e h t d e t c e l e s s i R E H T O f I t n u o m a l a w a r d h t i W h s a C t s a F a t c e l e s o t y t i n u t r o p p o n a n e v i g s i r e m o t s u c e h T t n u o m a t n e r e f f i d a r ...

Страница 27: ...TRITON SYSTEMS INC 3 5 E TRADE ATM SOFTWARE ADDENDUM SECTION 3 CUSTOMER TRANSACTIONS FIGURE 3 2 E TRADE TRANSFER TRANSACTION FLOW 2 7a 6 7b 3 4 5 8 9 10 11 12 1 ...

Страница 28: ... c e S r o y r a m i r P a r e h t i e t c e l e s o t d e t p m o r p s i r e m o t s u C a 7 e h t d e t c e l e s s i R E H T O f I t n u o m a r e f s n a r T h s a C t s a F a t c e l e s o t y t i n u t r o p p o n a n e v i g s i r e m o t s u c e h T t n u o m a t n e r e f f i d a r e t n e n a c r e m o t s u c b 7 r e t n e o t y a w a r e m o t s u c e h t r e f f o l l i w n e e r c s...

Страница 29: ...TRITON SYSTEMS INC 3 7 E TRADE ATM SOFTWARE ADDENDUM SECTION 3 CUSTOMER TRANSACTIONS FIGURE 3 3 E TRADE BALANCE TRANSACTION FLOW 1 4 2 7 8 6 3 5 ...

Страница 30: ... e k o r B r o k n a B y r o g e t a c t n u o c c a m o r F e c n a l a B a s t c e l e s r e m o t s u C 5 f I s g n i v a S r o g n i k c e h C t e k r a M y e n o M t n u o c c a n a e s o o h c o t d e t p m o r p s i r e m o t s u c d e t c e l e s s a w k n a B f I t l u a f e d y b d e t c e l e s s i g n i k c e h C d n a d e p p i k s s i n e e r c s s i h t d e t c e l e s s a w e g a r...

Страница 31: ...TRITON SYSTEMS INC 3 9 E TRADE ATM SOFTWARE ADDENDUM SECTION 3 CUSTOMER TRANSACTIONS FIGURE 3 4 NON E TRADE CUSTOMER TRANSACTION FLOW 1 2 3 4 6 8a 7a 5 8b 9 8c 7b 10a 10b ...

Страница 32: ...T a f I s n o i t c n u F t n e m e g a n a M n i s g n i t t e s s e p y T t n u o c c A e h t n o p u d n e p e d l l i w s t n u o c c a e l b a l i a v a A 8 e h T t n u o c c a l a w a r d h t i w e h t e s o o h c o t d e t p m o r p s i r e m o t s u c e h t d e t c e l e s s a w n o i t c a s n a r t l a w a r d h t i W a f I s n o i t c n u F t n e m e g a n a M n i s g n i t t e s s e p ...

Страница 33: ...SECTION 4 JOURNAL ...

Страница 34: ...ibed in Section 8 Error Recovery in the operations manual 09 l9 94 5 32 29 PM OK 9999 TERM 000000 1234567890123456 0004 1 50 00 Dispensed 50 00 Code 32 D 5 R O 7 13 12 1 2 3 4 5 6 8 9 11 10 S E I R T N E L A N R U O J E P Y T 1 e t a D 2 e m i T 3 r e b m u N n o i t a z i r o h t u A 4 s u t a t S n o i t a c i n u m m o C 5 e p y T n o i t c a s n a r T 6 r e b m u N e c n e u q e S 7 d e t s e ...

Страница 35: ... S m o r f l a w a r d h t i W h s a C n o N 4 1 d r a C t i d e r C m o r f l a w a r d h t i W h s a C n o N 5 1 n o p u o C 6 1 e g n a h C N I P 7 1 t n u o c c A k n a B g n i k c e h C y r a m i r P m o r f l a w a r d h t i W 8 1 t n u o c c A k n a B s g n i v a S y r a m i r P m o r f l a w a r d h t i W 9 1 t n u o c c A k n a B d r a C t i d e r C y r a m i r P m o r f l a w a r d h t i...

Страница 36: ... c e S o t t n u o c c A k n a B g n i k c e h C y r a m i r P m o r f r e f s n a r T t n u o c c A 7 3 t e k r a M y e n o M y r a d n o c e S o t t n u o c c A k n a B g n i k c e h C y r a m i r P m o r f r e f s n a r T t n u o c c A k n a B 8 3 g n i k c e h C y r a m i r P o t t n u o c c A k n a B g n i k c e h C y r a m i r P m o r f r e f s n a r T t n u o c c A e g a r e k o r B 9 3 s g...

Страница 37: ... o c c A k n a B s g n i v a S y r a m i r P m o r f r e f s n a r T t n u o c c A e g a r e k o r B 4 5 t e k r a M y e n o M y r a d n o c e S o t t n u o c c A k n a B s g n i v a S y r a m i r P m o r f r e f s n a r T t n u o c c A e g a r e k o r B 5 5 k n a B g n i k c e h C y r a m i r P o t t n u o c c A k n a B d r a C t i d e r C y r a m i r P m o r f r e f s n a r T t n u o c c A 6 5 k...

Страница 38: ... o c c A k n a B t e k r a M y e n o M y r a m i r P m o r f r e f s n a r T t n u o c c A k n a B 1 7 y e n o M y r a d n o c e S o t t n u o c c A k n a B t e k r a M y e n o M y r a m i r P m o r f r e f s n a r T t n u o c c A k n a B t e k r a M 2 7 g n i k c e h C y r a m i r P o t t n u o c c A k n a B t e k r a M y e n o M y r a m i r P m o r f r e f s n a r T t n u o c c A e g a r e k o r...

Страница 39: ...o c e S o t t n u o c c A k n a B g n i k c e h C y r a d n o c e S m o r f r e f s n a r T t n u o c c A e g a r e k o r B 8 8 y e n o M y r a d n o c e S o t t n u o c c A k n a B g n i k c e h C y r a d n o c e S m o r f r e f s n a r T t n u o c c A e g a r e k o r B t e k r a M 9 8 k n a B g n i k c e h C y r a m i r P o t t n u o c c A k n a B s g n i v a S y r a d n o c e S m o r f r e f s ...

Страница 40: ...a C t i d e r C y r a d n o c e S m o r f r e f s n a r T t n u o c c A k n a B 5 0 1 y e n o M y r a d n o c e S o t t n u o c c A k n a B d r a C t i d e r C y r a d n o c e S m o r f r e f s n a r T t n u o c c A k n a B t e k r a M 6 0 1 g n i k c e h C y r a m i r P o t t n u o c c A k n a B d r a C t i d e r C y r a d n o c e S m o r f r e f s n a r T t n u o c c A e g a r e k o r B 7 0 1 s ...

Страница 41: ... B t e k r a M y e n o M y r a d n o c e S m o r f r e f s n a r T t n u o c c A e g a r e k o r B s g n i v a S 2 2 1 y e n o M y r a d n o c e S o t t n u o c c A k n a B t e k r a M y e n o M y r a d n o c e S m o r f r e f s n a r T t n u o c c A e g a r e k o r B t e k r a M 3 2 1 g n i k c e h C y r a m i r P o t t n u o c c A e g a r e k o r B g n i k c e h C y r a m i r P m o r f r e f s n...

Страница 42: ... a r e k o r B s g n i v a S y r a m i r P m o r f r e f s n a r T t n u o c c A k n a B 9 3 1 y e n o M y r a d n o c e S o t t n u o c c A e g a r e k o r B s g n i v a S y r a m i r P m o r f r e f s n a r T t n u o c c A k n a B t e k r a M 0 4 1 g n i k c e h C y r a m i r P o t t n u o c c A e g a r e k o r B s g n i v a S y r a m i r P m o r f r e f s n a r T t n u o c c A e g a r e k o r B...

Страница 43: ...e g a r e k o r B d r a C t i d e r C y r a m i r P m o r f r e f s n a r T t n u o c c A e g a r e k o r B 6 5 1 y e n o M y r a d n o c e S o t t n u o c c A e g a r e k o r B d r a C t i d e r C y r a m i r P m o r f r e f s n a r T t n u o c c A e g a r e k o r B t e k r a M 7 5 1 y r a m i r P o t t n u o c c A e g a r e k o r B t e k r a M y e n o M y r a m i r P m o r f r e f s n a r T t n ...

Страница 44: ... o r B g n i k c e h C y r a d n o c e S m o r f r e f s n a r T t n u o c c A k n a B s g n i v a S 3 7 1 y e n o M y r a d n o c e S o t t n u o c c A e g a r e k o r B g n i k c e h C y r a d n o c e S m o r f r e f s n a r T t n u o c c A k n a B t e k r a M 4 7 1 g n i k c e h C y r a m i r P o t t n u o c c A e g a r e k o r B g n i k c e h C y r a d n o c e S m o r f r e f s n a r T t n u o...

Страница 45: ...n i v a S y r a d n o c e S m o r f r e f s n a r T t n u o c c A e g a r e k o r B t e k r a M 0 9 1 y r a m i r P o t t n u o c c A e g a r e k o r B d r a C t i d e r C y r a d n o c e S m o r f r e f s n a r T t n u o c c A k n a B g n i k c e h C 1 9 1 s g n i v a S y r a m i r P o t t n u o c c A e g a r e k o r B d r a C t i d e r C y r a d n o c e S m o r f r e f s n a r T t n u o c c A k ...

Страница 46: ... r a M y e n o M y r a d n o c e S m o r f r e f s n a r T t n u o c c A k n a B s g n i v a S 7 0 2 y r a d n o c e S o t t n u o c c A e g a r e k o r B t e k r a M y e n o M y r a d n o c e S m o r f r e f s n a r T t n u o c c A k n a B t e k r a M y e n o M 8 0 2 y r a m i r P o t t n u o c c A e g a r e k o r B t e k r a M y e n o M y r a d n o c e S m o r f r e f s n a r T t n u o c c A e g...

Страница 47: ... a l a B 2 2 2 t n u o c c A e g a r e k o r B s g n i v a S y r a m i r P r o f y r i u q n I e c n a l a B 3 2 2 t n u o c c A e g a r e k o r B d r a C t i d e r C y r a m i r P r o f y r i u q n I e c n a l a B 4 2 2 t n u o c c A e g a r e k o r B t e k r a M y e n o M y r a m i r P r o f y r i u q n I e c n a l a B 5 2 2 t n u o c c A e g a r e k o r B g n i k c e h C y r a d n o c e S r o f...

Страница 48: ......

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