Name:
Signature:
Address:
State:
Postcode:
Tel: (home)
(mobile)
Email:
Model purchased:
Serial number:
Date of purchase:
Retailer’s name:
Retailer’s address:
WARRANTY PERIOD DEPENDS ON PRODUCT:
WARRANTY PERIOD
PRODUCTS COVERED
WARRANTY DESCRIPTION
3 year
• Inflatable Tents & Inflatable
Awnings
Full warranty covering all manufacturing
defects for 3 year from date of purchase
2 year
• Tables, Chair & Recliners
Full warranty covering all manufacturing
defects for 2 year from date of purchase
1 year
• Carpet & Footprints
Full warranty covering all manufacturing
defects for 1 year from date of purchase
1 year
• Gale 12 V
• Tent Accessories and Repair
items
Full warranty covering all manufacturing
defects for 1 year from date of purchase
WARRANTY
AND SERVICE
IMPORTANT
Please keep this side with a copy of your receipt
DOMETIC WARRANTY
If the product does not work as it should, please contact the manufacturer’s branch in your country
(see back page).
For repair and warranty processing, please include the following documents when you send in the
device:
• A copy of the receipt with purchasing date
• A reason for the claim or description of the fault
HOW TO SUBMIT A WARRANTY CLAIM
Please call Dometic on 1800 21 21 21 (Aus)
THE WARRANTY DOES NOT COVER
To avoid doubt, your Dometic Warranty does not protect against the following;
1. Any damage caused as a result of misuse or environmental impacts.
2. Any damage from improper preparation before first use, such as weathering your product.
3. Faulty installation or modification made during installation or set up of the product.
4. Cosmetic blemishes or fading that do not affect the operation of the product and could be considered
normal wear and tear – or caused by external or environmental influences.
5. Accidental or malicious damage by misuse, negligence or faults caused by a failure to provide routine
maintenance.
6. Faults that have resulted from normal wear and tear, including punctures, tearing, rusting or corrosion.
7. Accessories such as pegs and guy ropes.
8. Repairs carried out by repair agents that are not authorised by Dometic.
9. Products used commercially, or on a permanent site are not covered by the full warranty due to
Commercial or permanent static use.
10. Negligence, accidental or deliberate misuse, or alterations to the product not approved by Dometic.
11. Any loss or damage caused by a failure to follow the manufacturer’s instructions for usage, installation,
operation or maintenance.
12. Damage/failure to operate caused as a result of improper installation or infestations of vermin, pests
or insects.
13. Perceived faults where the product is operating within the normal range of Dometic performance
specifications and these performance specifications were made known to you prior to purchase.
Note: removing screws or otherwise opening the outer case will void the warranty
AUSTRALIA ONLY
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major failure. The benefits provided to
you as the consumer by this warranty are in addition to other rights and remedies available to you under
the law.
NEW ZEALAND ONLY
This warranty policy is subject to the conditions and guarantees which are mandatory as implied by the
Consumer Guarantees Act 1993 (NZ).
Dometic Australia Pty Ltd ABN 62086366305
As the purchaser of a new Dometic product you are entitled to full warranty cover under the conditions
herein.
TO REGISTER YOUR WARRANTY
Please complete and return this form together with a
copy of your receipt within 60 days of purchase to:
Dometic Australia Pty Ltd
PO Box 2495
BURLEIGH BC QLD 4220
On receipt of these documents your details will be entered into our customer data base. This will make it
easier for you in the unlikely event that you require a warranty repair anywhere in our network of service
agents across the country. If you need assistance filling out this form or making a claim under this warranty
please call us on 1800 21 21 21 (Aus) or 09 622 1490 (NZ)
Please note: If you choose not to register
this warranty, you must keep a copy of your
receipt to ensure you will receive warranty
service should it be needed.
Dometic New Zealand Limited
PO Box 12011
PENROSE, AUCKLAND 1642
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