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Extender Advanced User Manual
Troubleshooting
Q:Help! My Extender paired successfully, but my controller
can’t see it anymore after I installed it!
A
:
First, make sure your the Extender is still powered up. Otherwise, the Z-
Wave signal is probably weak in that area of your home. Remember that the
120' - 150' range doesn’t take into account walls, furniture, and other
obstacles. To boost your Z-Wave network coverage, add a few non-battery
powered Z-Wave devices between the controller and the furthest device,
like the Dome On/Off Plug or Water Main Shut-Off, or of course,
the Dome Extender!
:
Q There’s so many words in this manual I don’t understand. How
can I learn more about Z-Wave?
:
A
Remember you don’t have to understand everything in this manual to
start automating your home. Our Quick-Start Guides have all you need
to start using any device. For more thorough information about Z-Wave
home automation, visit www.domeha.com/support.
Q:I’ve tried multiple times, but I can’t include the Extender
in my system.
:
A
Make sure your device is getting power. Then, follow the instructions
under “Factory Reset & Misc. Functions” on page 8 and try going
through the inclusion process again. If you are still having issues, please
visit www.domeha.com/support
Q:All of a sudden, my Extender is offline.
:
A
Check your power supply and make sure your device is getting power. If
powered, make sure you still have Z-Wave network coverage. If you are
still having issues, visit www.domeha.com/support.
Troubleshooting