79
Othe
rs
Support
Troubleshooting
Check for the necessity of software update first, and update the software if necessary.
⇒
P82
When checking the following items not to improve the state, contact the phone number given in "Repairs" on the back of this manual or
make a call to DOCOMO-specified repair office.
✜
Power supply and charging
●
FOMA terminal cannot be turned ON.
･
Is the battery pack installed correctly?
･
Is the battery exhausted?
●
FOMA terminal cannot be charged (the charging
light does not turn on).
･
Is the battery pack installed correctly?
･
Are the adapter and FOMA terminal set
correctly? Is the AC adapter connector securely
inserted to FOMA terminal or the desktop holder
that came with the terminal when you use AC
adapter (optional)? Is AC adapters power plug or
cigarette lighter plug inserted to the outlet or
cigarette lighter socket correctly?
･
Is the charging jack of FOMA terminal dirty when
you use desktop holder? If it is dirty, clean with a
dry cloth or cotton swab.
･
If you execute calls, communications or other
function operations while charging the battery
pack, FOMA terminal may become hot. For
safety, charging may not start when FOMA
terminal is hot. Wait until the temperature drops
after using and charge again.
✜
Terminal operation
●
FOMA terminal etc. become hot while operating/
charging.
While operating or charging, or if you use i-
α
ppli,
videophone call, 1Seg watching, etc. for a long
time while charging the battery, FOMA terminal,
battery pack and adapter may become hot. There is
no problem about safety and continue to use it.
●
The operation time provided by the battery pack
is short.
･
Is your terminal left for a long time under the
state of out of service area? Out of service area,
many powers are consumed to search available
radio waves.
･
The operation time provided by the battery pack
varies by the operating environment and battery
pack's deterioration.
･
The battery pack is a consumable part. Each time
it is charged, time available with each charging
reduces. Even the full charge state, when the
operation time is too short, purchase a new
battery pack of the specified type.
●
Turning the power off or restarting automatically
happens.
If the jack of battery pack is dirty, the contact may
become poor and the power may shut OFF. If it is
dirty, clean with a dry cloth or cotton swab.
●
No operations are performed even by keypad
operations.
Have you activated All lock, Omakase Lock, Side
key hold, Lock on close, or Lock when immobile?
●
UIM is not detected.
･
Is UIM inserted in the correct direction?
･
Is UIM (blue) inserted?
✜
Calls
●
Calls cannot be made using the keypads.
Have you activated All lock, Omakase Lock, Self
mode, Keypad dial lock, Lock on close and Lock
when immobile?
●
Calls are not connected (Even when moving, "
圏
外
(out of service area)" does not disappear or
although radio waves are enough, making/
receiving calls is unavailable).
･
Turn the power off and on, or remove and attach
battery pack or UIM.
･
Even when the signal meter on your FOMA
terminal indicates there are strong radio waves,
due to the type of radio waves, making/receiving
calls may be unavailable. Move to call again.
･
Is Specified caller, Anonymous caller,
Unregistered caller or 3G/GSM setting set?
･
Due to the crossing of radio waves, at the
crowded public places, calls/mails are crossed
and the connection status may not be good. In
this case, "Please wait for a while" appears and
the caller hears a busy tone. Move to other place
or call again at other time.
✜
Osaifu-Keitai
●
Osaifu-Keitai function is unavailable.
･
When removing the battery pack, IC card
functions are unavailable regardless of the IC
card lock settings.
･
Do you place
mark of FOMA terminal over IC
card reader?
･
Have you activated Omakase Lock or IC card
lock?
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