80
Othe
rs
Support
Troubleshooting
Check for the necessity of software update first, and update the software if necessary.
⇒
P83
When checking the following items not to improve the state, contact "Repairs" on the last page of this manual (in Japanese only) or
DOCOMO-specified repair office.
✜
Power supply and charging
●
FOMA terminal cannot be turned ON.
･
Is the battery pack installed correctly?
･
Is the battery exhausted?
●
The FOMA terminal cannot be charged (the
charging light does not turn on or blinks while
charging).
･
Is the battery pack installed correctly?
･
Are the adapter and FOMA terminal set correctly?
･
Is the AC adapter connector securely inserted to FOMA
terminal or the desktop holder that came with the
terminal when you use AC adapter (optional)?
･
Is AC adapter's power plug or cigarette lighter plug
inserted to the outlet or cigarette lighter socket correctly?
･
Is the charging jack of FOMA terminal dirty when
you use desktop holder? If it is dirty, clean with a
dry cotton swab.
･
If you call or perform communication or operate
the other function for a long time while charging,
the temperature of the FOMA terminal is raised
and the charging light may blink. In this case,
wait until the temperature of the FOMA terminal
drops and retry charging.
✜
Terminal operation
●
Turning the power off or restarting automatically
happens.
If the jack of battery pack is dirty, the contact may
become poor and the power may shut OFF. If it is
dirty, clean with a dry cotton swab.
●
No operations are performed even by keypad and
touch operations.
･
Have you activated All lock, Omakase Lock, Side
key hold, AutoKeyLock or touch lock?
･
When eco mode is ON and set to Full saving,
touch operation is disabled.
●
The operation time provided by the battery pack
is short.
･
Is your terminal left for a long time under the
state of out of service area? Out of service area,
much power is consumed to search available
radio waves.
･
The operation time provided by the battery pack
varies by the operating environment and battery
pack's deterioration.
･
The battery pack is a consumable part. Each time
it is charged, time available with each charging
reduces. Even the full charge state, when the
operation time is too short, purchase a new
battery pack of the specified type.
●
The UIM is not recognized.
･
Is the UIM installed in the right direction?
･
Is the UIM (blue) inserted?
●
FOMA terminal etc. become hot while operating/
charging.
While operating or charging, or if you use i-
α
ppli,
videophone call, 1Seg watching, etc. for a long
time while charging the battery, FOMA terminal,
battery pack and adapter may become hot. There is
no problem about safety and continue to use it.
●
The clock is not on time.
The clock time may become wrong while turning
on the power for a long time. Set Auto time adjust
of Date and time setting to "ON" and turn the
power off and on in a place with strong radio wave
conditions.
✜
Calls
●
Calls are not connected (Even when moving, "
圏
外
(out of service area)" does not disappear or
although radio waves are enough, making/
receiving calls is unavailable).
･
Turn the power off and on, or remove and attach
the battery pack or the UIM.
･
Even when the signal meter on your FOMA
terminal indicates there are strong radio waves,
due to the type of radio waves, making/receiving
calls may be unavailable. Move to call again.
･
Is Specified caller, Call rejection setting,
Unregistered caller or 3G/GSM setting set?
･
Due to the crossing of radio waves, at the
crowded public places, calls/mails are crossed
and the connection status may not be good. In
this case, "Please wait for a while" appears and
the caller hears a busy tone. Move to other place
or call again at other time.
●
Calls cannot be made using the keypads.
Have you activated All lock, Omakase Lock, Self
mode, Keypad dial lock or AutoKeyLock?
✜
Osaifu-Keitai
●
Osaifu-Keitai function is unavailable.
･
When removing the battery pack, IC card
functions are unavailable regardless of the IC
card lock settings.
･
Have you activated Omakase Lock or IC card
lock?
･
Do you place
mark of FOMA terminal over IC
card reader?
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