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Troubleshooting
If you experience any trouble with your wireless Internet radio, first refer to the troubleshooting below. And then you may
find it useful to visit the help section of the following:
http://www.reciva.com
if your questions remain unanswered.
If you have trouble connecting the radio to your wireless network, these steps may help to resolve the problem:
1. Confirm that your connected PC can access the Internet (i.e. can browse the web) using the same network.
2. Check that a DHCP server is available, or that you have configured a static IP address on the radio. You can
configure a static IP address on the radio using the menu item ‘Configure
➞
Network Config
➞
Edit Config’, and
then select ‘No’ for ‘Auto (DHCP)’.
3. Check that your network’s firewall is not blocking any outgoing ports. As a minimum, the radio needs access to
UDP and TCP ports 80, 554, 1755, 5000, 6000 and 7070.
4. Check your access point does not restrict connections to particular MAC addresses. You can view the radio’s
MAC address using the menu item ‘Configure
➞
Network Config
➞
View Config
➞
MAC address’.
5. If you have an encrypted network, check that you have entered the correct key or pass phrase into the radio.
Remember that text-format keys are case sensitive. If, when attempting to connect to an encrypted network, your
radio displays: ‘Wireless error’ followed by a 5-digit number, then please ensure that you enter the correct
passphrase for the network. If the problem persists, then you may need to consult your network configuration.
If your radio can connect to the network successfully, but is unable to play particular stations, it may be due to one
of the following causes:
1. The station is not broadcasting at this time of the day (remember it may be located in a different time zone).
2. The station has reached the maximum allowed number of simultaneous listeners.
3. The station is not broadcasting anymore.
4. The link on the radio is out of date.
5. The Internet connection between the server (often located in a different country) and you is slow.
Try using a PC to play back the stream via the broadcaster’s web site.
If you can play back the station with a PC, use the form at
http://www.reciva.com/
to notify us so that we can change
the station data that is used by the radio.
If you are having trouble connecting to your Windows XP shared music folder, and you are using a username with no
password, try adding a new user name with a password to Windows (Control Panel – User Accounts) specifically for the
radio, and try to connect using that.
