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DMR BIKES WARRANTY
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1. Upgrade Bikes Ltd. (hereinafter on
referred to as UPGRADE), manufac-
turer of DMR Bikes, warrants all its
new hardtail bicycles against defects in
materials and workmanship for a period
of 2 years. All new full suspension
frames and all new steel all-mountain
and enduro hardtail frames have a 3
year warranty.
2. If any defects are noticed in the bicy-
cle, the Customer must stop using the
product immediately and should report
this to the dealer that sold it within 14
days. Using a damaged bicycle will void
the warranty, lead to more extensive
damage and may pose a serious haz-
ard to the rider’s health and life.
3. The warranty period starts from the
day when the product is purchased.
This purchase must be documented
with the cash receipt plus filled in war -
ranty card (which includes the following
information: date of purchase, serial
number of frame, name of bike model,
customer’s name and name of dealer).
4. The warranty applies only to the orig-
inal owner and is not transferable.
5. Claims under this warranty should
be made through the dealer where the
bicycle was purchased.
6. The bicycle should be submitted to
a mandatory check-up between the 3rd
and 5th week from date of purchase (or
after 50 km of riding) to an authorised
bicycle dealer. The confirmation of this
check-up should be documented in the
warranty card. Failure to do this will
void the warranty.
7. The warranty is valid only if the bicy-
cle is sold by an authorised dealer in a
ready-to-ride condition.
8. If a certain part of the bicycle will re-
quire replacement under this warranty,
parts that are similar in function to the
originals shall be provided. It may not
always be possible to provide parts that
are identical. The decision if a broken
part requires replacement or repair will
be made by the dealer who sold the
bicycle. The dealer’s decision will be
conclusive and binding. If a warranty
claim for a painted part is grounded, but
this part is not available in the request-
ed colour (either due to discontinuation
of the colour line or due to out of stock
situation) DMR bikes reserves the right
to replace these parts with equivalent
products in currently available finish.
9. The warranty does not cover normal
wear and tear of tires, chains, brake
pads, bearings, cogs and chainrings.
Wheel truing, lubricating, brake adjust-
ment, drive train adjustment and other
typical maintenance procedures are
not covered by the warranty and must
be conducted by a professional bicycle
workshop at the cost of the customer.
10. The warranty does not cover: labour
charges for replacing parts, paint and
decals, problems that result from ex-
cessive loads occurring during extreme
riding or from incorrect riding technique.
The warranty does not cover: the cost
of travel or shipment to and from an au-
thorised dealer. Such costs, if any, shall
be borne by the original owner.
11. This warranty is void if: the warranty
card is filled in incorrectly or incom -
pletely, any modifications have been
made to the bicycle by the customer,
damage has been caused by exter-
nal parts that have been incorrectly
assembled on the bicycle, the product
had not been used, maintained or
repaired according the manufacturer’s
instructions, the bicycle had been sold
disassembled, or only partially assem-
bled, the product was transferred to any
third party.
12. Directions on how to deal with
warranty cases shall be provided by the
distributor of the product in the region
where it was purchased.
13. The Crash Replacement Warranty
covers damage resulting from crashing,
or excessive loads generated by things
like casing jumps or throwing the bike.
Such damage won’t be covered by the
normal warranty, however UPGRADE
offers the possibility to replace the
product for 50% of the original sug-
gested retail price under the Crash
Replacement policy. The conditions for
this are: Crash Replacement applies
to components made by UPGRADE
that are mounted in the bikes, all DMR
Bikes hardtail frames for a period of
2 yearsfrom the date of purchase,
UPGRADE reserves the right to deny
Crash Replacement without further
explanations, Crash Replacement does
not apply to parts damaged in other
situations than in riding (for example
Crash Replacement will not cover a
part that has been damaged during
shipping), Crash Replacement does not
apply to complete bikes. It only applies
to components made by UPGRADE that
are mounted in the bikes.
14. This limited warranty does provide
the original owner with certain legal rights
and recourse and the original owner may
possess other rights or recourse, depend-
ing on the state, jurisdiction, country, or
province. Please be informed that this is
a final statement of the UPGRADE and
all the remedies available to the original
owner are stated herein. UPGRADE does
not allow or authorise any entity (includ-
ing authorised dealers) to extend any
other express or implied warranties on
its behalf. An original owner agrees that
UPGRADE’s liability under this warranty
under no circumstances shall be great-
er than the original purchase price. In
no event shall UPGRADE be liable for
incidental or consequential damages. All
other remedies, obligations, liabilities,
rights, warranties, express or implied,
arising from law or otherwise, including
(but not limited to) any claimed implied
warranty of merchantability, any claimed
implied warranty arising from course
of performance, course of dealing or
usage of trade, and any claimed implied
warranty of fitness, are disclaimed by
UPGRADE and waived by the original
owner. Some states, jurisdictions, coun-
tries, and provinces do not allow some
or all of the limitations set forth herein, or
the exclusion or limitation of incidental or
consequential damages. If any provision
is found unenforceable, only that provi-
sion shall be stricken and all others shall
apply.