1.If you believe your product is defective within the warranty period, please bring
the product back to where the product was initially purchased. Alternatively, or
within any other questions or concerns, please call customer support at +0755
86290767, or contact us via email at [email protected].
2.If within 12 (24 if required by local law) months of purchase this device or any
part thereof is proven to be defective by reason of faulty workmanship or defects
in materials, we will at our option repair or replace the same free of charge of labor
or materials on condition that similar to the product current condition.
3.The sales invoice or receipt with the date and source of purchase must be
presented together with the defective unit. We cannot validate the product
warranty information without an invoice.
4.The warrant does not cover product failures which have been caused by use of
accessories other peripheral devices which are not Divoom branded original
accessories intended for use with the product.
5.The warranty does not cover product failures caused by: modification, repaired,
and disassembled by any person who is not authorized by the manufacture.
6.The warranty is non transferable. Any defective unit or part shall become
property of the manufacture.
7.Warranty does not cover any damage caused by misuse, drop, hit or negligent.
8.Customer is responsible for the return shipping charges.
This product is in compliance with Directive 2011/65/EU of the European
Parliament and of the Council of 8 June 2011 on the restriction of the use of certain
harzardous substances in electrical and electronic equipment.
WARRANTY INFORMATION:
PRODUCT WARRANTY CARD
