Displays2go DGODSSNT55, Руководство пользователя

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39
Troubleshooting the Digital Signs -
DGODSSNT55, DGODSSNT65, DGODSSNT75
Issue Probable Cause Solutions
⚫
Internal Physical
Damage
➢
Damage incurred during
installation
❖
C
ontact a
tech support
representative.
❖
Email: installationservices@d2ggroup.com
❖
Phone: 1-844-221-3393
⚫
No sound (but
picture is working)
➢
Volume not adjusted on the
remote control.
➢
Content/Video does not have
sound.
➢
Content format is not
compatible.
➢
Speakers do not work.
➢
Internal speakers damaged or
defective.
□
Adjust volume using the remote control
□
Confirm content is one of the following
compatible formats: AVI, MPEG4, WMV,
MKV, flv, MP3, MP4, MOV.
□
If unit is connected to Wi - Fi, go to YouTube
and play video that has sound
□
Unplug unit, wait 20 seconds, plug unit back
into outlet and try again.
□
Try playing the content on a different device
(smart phone, computer or tablet)
❖
If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.
⚫
No picture (but
sound is working)
➢
Content file damaged.
➢
Content format is not compatible.
➢
Screen damaged or defective.
□
Confirm content is one of the following
compatible formats: AVI, MPEG4, WMV,
□
MKV, flv, MP3, MP4, MOV.
□
Try playing the content on a different device
(smart phone, computer or tablet)
□
Unplug unit, wait 20 seconds, plug unit back
into outlet and try again.
❖
If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.
⚫
Remote control not
working
➢
Batteries not inserted properly.
➢
Batteries are dead.
➢
Standing too close or too far from
the unit.
➢
Remote control damaged or
defective.
□
Check that battery is inserted properly with
positive and negative orientation.
□
Insert new batteries.
□
Stand within 1 foot of the front of the unit
and point the remote directly at the sensor
(
blue
dot)
❖
If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.
❖
C
ontact a
tech support
representative.
❖
Email: installationservices@d2ggroup.com
❖
Phone: 1-844-221-3393
⚫
No picture or sound
➢
Unit not powered o
n
➢
Leakage switch not turned on
(Page 14)
⚫
External Physical
Damage
➢
Damage incurred during
installation
❖
C
ontact a
tech support
representative.
❖
Email: installationservices@d2ggroup.com
❖
Phone: 1-844-221-3393
➢
Damage incurred during
shipping
➢
Damage incurred during
shipping