
Ap
pen
d
ix
14
Troubleshooting
14-
8
[
Calling (continued)
[
Messaging
[
Messaging (continued)
[
Other Functions
Problem
Possible Cause
Solution
Cannot hear
other party's
voice
Earpiece Volume may
be low.
Increase Earpiece Volume
(
Sound output may be
set to use handsfree
device.
Set Transfer Audio (
To Phone
.
Cannot use
Answer Phone or
Caller Voice
Memory may be full.
Answer Phone and Caller Voice
are disabled when less than
12 seconds remain or
20 messages are recorded.
Delete messages (
Is the call a Video Call?
Answer Phone and Caller Voice
are not available for Video Calls.
Cannot save
phone number
for Call Forwarding
Does the number start
with
1
,
00
,
0120
or
0990
?
Public service numbers,
international call numbers
starting with 00, toll-free
numbers and fee-based service
numbers cannot be saved.
N
appears even
after accessing
Voicemail
Did you access
Voicemail via a
landline?
Use handset to access
Voicemail messages.
Problem
Possible Cause
Solution
Cannot receive
messages
Does
A
appear?
Memory is full. Delete
messages (
).
Does
)
appear?
Move to a place where signal is
strong.
E Mail is not
delivered as sent
Recipient handset may
not be E Mail-compatible.
Recipient must be subscribed
to compatible Messaging
service (E Mail, etc.).
The maximum size of messages/
attachments handsets can
receive varies by make and
model. Confirm compatibility
with recipient handsets.
Problem
Possible Cause
Solution
Still images are not
delivered as sent
Recipient handset
may not be
JPEG-compatible.
Convert JPEG files to PNG
(
).
Video clips are not
delivered as sent
Recipient handset
may not support the
file format.
Send video clips to E Mail- or
VGS-compatible handsets
supporting MPEG-4.
Problem
Possible Cause
Solution
TV, mobile camera,
etc. won't activate
Battery may need to be
charged or replaced.
Charge battery or install a
charged battery.
Viewfinder image is
blurry/out-of-focus
Lens cover may need
to be cleaned.
Clean dust/smudges from lens
cover (
) with a soft cloth.
Handset movement
may blur images.
Hold handset steady when
releasing shutter.
Portrait/Macro Selector
(
) may be misset.
Slide to
n
for close-up shots or
to
o
for other shots.
Cannot watch TV
Network Information may
need to be retrieved.
Retrieve Network Information
(
).
Subscription may be
terminated.
TV is disabled upon
subscription termination.
Cannot use
Osaifu-Keitai
®
(S! FeliCa)
Battery may need to be
charged or replaced.
Charge battery or install a
charged battery.