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4. troubleshooting
the connection with the device is lost during configuration
(a browser window informing about the lost connection with the
server opens). Problem causes and possible solutions:
•
Interrupted GPRS connection with the device.
Click the button Refresh in the toolbar of the Internet browser. If browser
window informing about the lost connection with the server opens repeatedly, send SMS message with the text xxxx
gprsreset, where “xxxx” is the main 4-digit password, to the number of the SIM card used in the device. You should receive
system reply by SMS message Gprsreset:OK and click the button Refresh in Internet browser.
•
Connection session time has expired.
The system sends SMS message with the text ” Session:Stop “ when the time
dedicated for device configuration via Internet browser expires. This message will only be delivered to the administrator
who activated the connection session. After this time expires it is necessary to re-connect to the device using the new
connection data. To check how much time is left until the end of connection session send SMS message with the text ” xxxx
session? “, where “xxxx” is the main 4-digit password.
note:
it is necessary to wait until the webpage is fully loaded in your web browser. Otherwise corruption and mismatch of
parameter representation is possible. In this case, try to re-open a webpage (click button Refresh in your web browser).
