41
5 Troubleshooting
GB
5
Troubleshooting
5.1
Before you send in the appliance
Before contacting your authorised Royal dealer, Royal service partner or appliance market, first follow
the procedure in the following table to check if you can solve the problem yourself.
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the appliance and disconnect
it from the mains before starting troubleshooting
Z
Chapter 3.4, ‘Switching off the appliance and
retracting the power cord’
.
Problem
Possible cause
Solution
The vacuum
cleaner stops
suddenly.
The overheating protection has
tripped (possibly due to
blocked suction channels, ex-
tremely dirty filters, or similar).
Switch the appliance off and pull the plug
out of the socket. Remove the cause of
overheating (e. g. by disassembling tele-
scopic tube and suction hose and removing
the obstacle and/or cleaning filters). Wait for
about 45 minutes. After the appliance has
cooled off, you may switch it on again.
The cleaning re-
sults are unsatis-
factory in spite of
the appliance
working correctly.
The attached nozzle does not
suit the flooring.
Fit the correct nozzle,
Z
Chapter 2.3, ‘Using
other nozzles (accessories)’
.
The position of the ‘carpet/hard
floor’ selector (Fig. 1/28) is un-
suitable for the floor covering.
Set the ‘carpet/hard floor’ selector (Fig. 1/
28) to the correct position for the type of
floor,
Z
Chapter 3.2, ‘Vacuum cleaning’
,
step 5.
The power setting does not suit
the flooring.
Set the power to the setting suggested for
the flooring,
Z
Chapter 3.3, ‘Adjusting suc-
tion power’
.
The bypass vent (Fig. 1/25) is
open.
Close the bypass vent (Fig. 1/25),
Z
Chap-
ter 3.3, ‘Adjusting suction power’
.
Nozzle, telescopic tube or suc-
tion hose is blocked.
Remove the obstacle. If necessary, use a
long wooden stick (e.g. a broomstick) to do
this.
The filter is dirty.
Change/clean the respective filter,
Z
Chap-
ter 4.2, ‘Cleaning / changing the motor pro-
tection filter’
or
Z
Chapter 4.4, ‘Cleaning the
housing’
.
Filter bag change
indicator (Fig. 1/
5) lights up.
The dust filter bag is full.
Replace the dust filter bag with a new one,
Z
Chapter 4.1, ‘Changing the dust filter
bag’
.
Dust compart-
ment cover can-
not be closed.
The dust filter bag has not been
inserted correctly.
Insert the dust filter bag as shown,
Z
Chap-
ter 4.1, ‘Changing the dust filter bag’
.
NOTE:
If you were unable to solve the problem with the information in the above table, contact Customer
Service (
Z
Page 144, ‘International Service’
).
02_M7118_gb.book Seite 41 Mittwoch, 26. Oktober 2011 10:36 10
