22
6 Troubleshooting
6
Troubleshooting
6.1 Before you send in the appliance
Before contacting us or even sending the appliance to us, use the table to
check whether you can correct the problem yourself.
6.2 Warranty
The statutory warranty regulations in accordance with the EU Directive
1999/44/EC apply.
In non-EU countries the minimum requirements of the warranty in the re-
spective country apply.
6.3 Disposal
Dispose of the appliance in compliance with the environmental
protection laws of your country. Electrical waste may not be dis-
posed of together with domestic waste. Use local old-appliance
collection points instead.
The filters and dust filter bags are made from environmentally friendly ma-
terials. You can dispose of them — as opposed to the appliance itself —
with your domestic waste, provided they do not contain anything that is for-
bidden from disposal in domestic waste.
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the
appliance and disconnect it from the mains before starting troubleshoot-
ing
Z
Chapter 4.3, "Switching off"
.
Problem
Possible cause / solution
Filter bag
change indi-
cator (Fig. 1/
3) appears
completely in
the display
window.
The dust filter bag is full.
Change the dust filter bag
Z
Chapter 5.1, "Changing the
dust filter bag"
.
Nozzle, telescopic tube or suction hose is blocked.
Remove the obstruction. If necessary, use a long wood-
en stick (e. g. a broomstick) to do this.
The filters are dirty.
Clean the respective filter
Z
Chapter 5.2, "Checking and
cleaning the motor protection filter"
or
Z
Chapter 5.3,
"Checking and cleaning the exhaust filter"
.
The vacuum
cleaner
stops sud-
denly.
The overheating protection has tripped (possibly due to
blocked suction channels, filters, or similar). Switch the
appliance off and pull the plug out of the socket. Remove
the cause of overheating (e.g. by disassembling tele-
scopic tube and suction hose and removing the obstacle
and/or cleaning filters). Wait for about 45 minutes. After
the appliance has cooled off, you may switch it on again.
Problem
Possible cause / solution
The cleaning
results are
unsatisfacto-
ry in spite of
the appli-
ance work-
ing correctly.
The bypass vent (Fig. 1/8) is open.
Close the bypass vent (Fig. 1/8).
The attached nozzle is unsuitable.
Change the nozzle,
Z
Chapter 3.2, "Assembly"
.
The position of the “carpet/hard floor” selector (Fig. 1/16)
is unsuitable.
Set the “carpet/hard floor” selector (Fig. 1/16) to the cor-
rect position for the type of floor,
Z
Chapter 4.2, "Vacuum
cleaning"
, step 5.
The dust filter bag is full.
Change the dust filter bag
Z
Chapter 5.1, "Changing the
dust filter bag"
.
The filters are dirty.
Clean the respective filter
Z
Chapter 5.2, "Checking and
cleaning the motor protection filter"
or
Z
Chapter 5.3,
"Checking and cleaning the exhaust filter"
.
Nozzle, telescopic tube or suction hose is blocked.
Remove the obstruction. If necessary, use a long wood-
en stick (e. g. a broomstick) to do this.
NOTE:
If you cannot solve the problem following these instructions, contact the
Dirt Devil customer service (
Z
Page 74, "International Service"
).
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