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6

WARNING:

Danger of injury! Never use a defective appliance! Always switch 

off the appliance and disconnect it from the mains before starting 

troubleshooting.

Before contacting us or even sending the appliance to us, use the table to 

check whether you can correct the problem yourself.

Problem

Possible cause / solution

Cleaning/

emptying display 

lights up (Fig. 16).

The dust container is full.

Empty and clean the dust container 

Chapter 

3.1, ‘Emptying the dust container and cleaning the 

motor protection filters’.

The filters are dirty.

Clean the filters, 

Chapter 3.1, ‘Emptying the dust 

container and cleaning the motor protection filters’

 

or 

Chapter 3.2, ‘Cleaning/changing the exhaust 

filter’

.

Nozzle, telescopic tube or suction hose is blocked.

Remove the obstruction. If necessary, use a long 

wooden stick (e.g. a broomstick) to do this.

The vacuum 

cleaner stops 

suddenly.

The overheating protection has tripped (possibly 

due to blocked suction channels, filters, or similar).

1. 

Switch the appliance off and pull the plug out 

of the socket.

2. 

Remove  the  cause  of  overheating  (e.g.  by 

disassembling telescopic tube and suction 

hose and removing the obstacle and/or 

cleaning filters).

3. 

Wait approx. 45 minutes until the appliance 

has cooled off.

4. 

After the appliance has cooled off, you may 

switch it on again.

Problem

Possible cause / solution

The cleaning 

results are 

unsatisfactory 

in spite of the 

appliance working 

correctly.

The bypass vent (Fig. 5) is open.

Close the bypass vent (Fig. 5).
Position of the suction power control is not 

appropriate (Fig. 14).

Adjust the position of the suction power control 

(Fig. 14). ( For Rebel 21 only )
The attached nozzle is unsuitable.

Change the nozzle, 

Chapter 2.1, ‘Assemble 

appliance and adjust nozzles to surface’

.

The collar brush of the floor nozzle is not 

in a position appropriate to the type of floor 

(Figures 9 – 10).

Adjust the position of the collar brush to the type of 

floor using the floor nozzle switch (Figures 9 – 10).
The dust container is full.

Empty and clean the dust container 

Chapter 

3.1, ‘Emptying the dust container and cleaning the 

motor protection filters’

.

The filters are dirty.

Clean the filters, 

Chapter 3.1, ‘Emptying the dust 

container and cleaning the motor protection filters’

 

that is 

Chapter 3.2, ‘Cleaning/changing the 

exhaust filter’

.

NOTE:

If you cannot solve the problem following these instructions, contact our 

customer services .

Dispose of the appliance in compliance with the environmental 

protection laws of your country. Electrical waste may not be 

disposed  of  together  with  domestic  waste.  Use  local  old-

appliance collection points instead.

The filters are made from environment-friendly materials. You can dispose 

of these — as opposed to the appliance — in your domestic waste unless 

you have cleaned up substances that are prohibited from disposal in this 

way.

Type of appliance

: bagless cylinder vacuum cleaner

Model name

: Rebel 

21

Model number

: DC-RB21

Voltage

: 220-240 V~, 50/60 Hz

Power

: 1,800W

Maximum usable volume of the 

dust container

: approx. 2.7 litres

Power cord length

: approx. 6 m

Weight

: approx. 4.9 kg

Technical and design 

specifications may be changed in 

the course of continuous product 

improvement.

Type of appliance

: bagless cylinder vacuum cleaner

Model name

: Rebel 

20

Model number

: DC-RB20

Voltage

: 220-240 V~, 50/60 Hz

Power

: 1,600W

Maximum usable volume of the 

dust container

: approx. 2 litres

Power cord length

: approx. 6 m

Weight

: approx. 4 kg

4  Troubleshooting and technical data

4.1.  Before you send in the appliance

4.2. 

D

isposal

4.3.  Technical data

DD 2210_Rebel 21_Eng_forquotation_091115.indd   6

13/11/2015   11:33 AM

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