33
5 Correcting malfunctions
G
5
Correcting malfunctions
Before sending the appliance to Royal
®
Appliance Customer Services, use the following table to
check whether you can correct the malfunctions yourself.
WARNING:
Never use a defective appliance! Before starting to troubleshoot, switch the appliance off and pull
out the mains plug
Z
Chapter 3.2, "Switching off and retracting the power cable"
.
Malfunction
Possible cause
Solution
Appliance does
not work
Plug is not plugged in or the
appliance is not switched on.
Push the plug into a plug socket and switch
the appliance on,
Z
Chapter 3.1,
"Vacuuming"
.
Socket does not carry any
current.
Test the cylinder vacuum cleaner at another
socket which you are sure carries current.
Power cable is damaged.
Have the cable replaced by Royal
®
Appliance Customer Services, address,
Z
Page 35, "Warranty"
.
Suction
performance is
not satisfactory
Dust filter bag is full or blocked.
Empty/clean the dust filter bag.
Nozzle, telescopic tube or suction
hose are blocked.
Remove the blockage. If necessary, use a
long wooden rod for this (e. g. a broom
handle).
The preset suction level is not
suitable for the flooring.
Adjust the suction level to the flooring,
Z
Chapter 3.1, "Vacuuming"
, Step 4.
Carpet/hard floor switch
(Fig. 1/21) is set to an
inappropriate position for the
flooring.
Adjust the position of the carpet/hard floor
switch (Fig. 1/21) to the flooring,
Z
Chapter
3.1, "Vacuuming"
, Step 5.
The attached nozzle is not
suitable for the flooring.
Push on the correct nozzle,
Z
Chapter 2.3,
"Using other nozzles (accessories)"
.
Filter is dirty.
Change/clean the corresponding filter,
Z
Chapter 4.3, "Changing the protective
motor filter"
or
Z
Chapter 4.4, "Changing the
hygienic blow-out filter"
.
Appliance makes
an unusual noise
Sucked in particles are blocking
the air-way.
Remove the particles. If necessary, use a
long wooden rod for this (e. g. a broom
handle).
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