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www.dimplex-fires.eu
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Warranty
Warranty
Two Year Limited Warranty
Products to which this limited warranty applies
This limited warranty applies to your newly purchased Dimplex Fires. This
limited warranty applies only to purchases made in Europe. This limited warranty
applies to the original purchaser of the
product only and is not transferable.
Products excluded from this limited warranty
Light bulbs are not covered by this limited warranty and are the sole responsibility of
the owner/purchaser.
What this limited warranty covers and for how long
Products covered by this limited warranty have been tested and inspected prior to
shipment and, subject to the provisions of this warranty, Glen Dimplex warrants such
products to be free from defects in material and workmanship for a period of 2 years
from the date of the first purchase of this product. The limited 2 year warranty period
also applies to any implied warranties that may exist under applicable law. Some
jurisdictions do not allow limitations on how long an implied warranty lasts, so the
above limitation may not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to products that have been repaired (except
by Glen Dimplex or its authorised service representatives) or otherwise altered. This
limited warranty does further not apply to defects resulting from misuse, abuse,
accident, neglect, incorrect installation, improper maintenance or handling, or
operation with an incorrect power source.
What you must do to get service under this limited warranty
Defects must be brought to the attention of Technical Service at T. +31(0)513 656500
or [email protected]. Please have proof of purchase, catalogue/ model and serial
numbers available when calling. Limited warranty service requires a proof of purchase of
the product.
What Glen Dimplex will do in the event of a defect
In the event a product or part covered by this limited warranty is proven to be defective
in material or workmanship during the 2 years limited warranty period you have the
following rights:
1) Glen Dimplex will in its sole discretion either repair or replace such defective product
or part without charge. If Glen Dimplex is unable to repair or replace such product or
part, or if repair or replacement is not commercially practicable or cannot be timely
made, Glen Dimplex may, in lieu of repair or replacement, choose to refund the
purchase price for such product or part.
2) Limited warranty service will be performed solely by dealers or service agents of Glen
Dimplex authorised to provide limited warranty services.
3) The purchaser is responsible for removal and transportation of such product or part
(and any repaired or replacement product or part) to and from the authorised dealer’s
or service agent’s place of business.
4) This limited warranty does not entitle the purchaser to on-site or in-home services.
On-site or in-home services may be performed at the purchaser’s request and
expense at Glen Dimplex’s then-current rates for such services.
5) Glen Dimplex will not be responsible for, and the limited warranty services shall not
include, any expense incurred for installation or removal of the product or part (or any
replacement product or part) or any labour or transportation costs. Such costs shall
be the purchaser’s responsibility.
What Glen Dimplex and its dealers and service agents are also not responsible for:
In no event will Glen Dimplex, or its directors, officers, or agents, be liable to the
purchaser or any third party, whether in contract, in tort, or on any other basis, for any
indirect, special, punitive, exemplary, consequential, or incidental loss, cost, or damage
arising out of or in connection with the sale, maintenance, use, or inability to use the
product, even if Glen Dimplex or its directors, officers, or agents have been advised of
the possibility of such losses, costs or damages, or if such losses, costs, or damages are
foreseeable. in no event will Glen Dimplex, or its officers, directors, or agents be liable
for any direct losses, costs, or damages that exceed the purchase price of the product.
some jurisdictions do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to the purchaser.
EN
