15
TROUBLESHOOTING GUIDE
PROBLEM
CAUSE
SOLUTION
General
Circuit breaker trips or fuse blows
when unit is turned on
Short in unit wiring.
Trace wiring in unit.
Improper circuit current rating
Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.
Lights dim in room while the unit
is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a
dedicated 15 amp circuit
Appearance
Fireplace does not turn on with the
capacative controls
Improper operation
Refer to Operation Section
No incoming voltage from the electrical
wall socket
Check Fuse/Breaker Panel
Loose wiring
Check wiring connections
Defective capacative control assembly
Replace the capacative control assembly
Defective main control board
Replace the main control board
Fireplace does not turn on with the
Remote Control
Improper operation
Refer to Operation Section
The batteries in the remote control are
dead.
Install new battery into the remote control.
Defective remote control
Replace the remote control
Defective capacative control assembly
Replace the capacative control assembly
Defective main control board
Replace the main control board
Flame Frozen
Loose wiring
Check wiring connections
Defective Flicker Motor
Replace Flicker Motor
Defective main control board
Replace the main control board
Flame is not visible
Loose wiring
Check wiring connections
Flame LED light assembly is not working
Replace flame LED light assembly
Relay board is defective
Replace relay board
Defective power supply
Replace power supply
Defective LED power distributor (XLF74 &
XLF100 only)
Replace LED power distributor
Defective main control board
Replace the main control board
Flame Shudder
Defective Flicker Motor
Replace Flicker Motor
Media bed does not light up
Loose wiring
Check wiring connections
Media LED light assembly is not working
Replace media LED light assembly
Defective main control board
Replace the main control board
Media bed lighting comes on by
itself
Defective main control board
Replace the main control board
