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NOTES
12
Your stove is guaranteed against defects arising from faulty manufacture for one year subject to the following
express conditions. Failure to comply with these conditions will invalidate the guarantee.
•
Your dealer or a suitably qualified engineer must install the stove. Upon installation the receipt must be
kept as proof of purchase.
•
The guarantee is one year from date of purchase.
•
The guarantee does not cover parts deemed to be replaceable in the normal usage of the stove. These
parts are: glass panels, rope seals, glass seals, bottom grate, ashpan, firebricks, baffle plate.
Your Dimplex Stove is guaranteed against defects rising from faulty manufacture for 1 year subject to the following
conditions. Failure to comply with these conditions will invalidate the guarantee:
•
The receipt must be kept as proof of purchase.
•
Your Dimplex stove must be installed by suitably qualified individual (HETAS Engineer or equivalent)
and upon installation a Certificate of Compliance must be presented.
•
The guarantee is 1 year from date of purchase.
•
The guarantee does not cover parts that are deemed to be replacable through normal usage of the stove.
These include: glass panels, rope seals, bottom grate or firebars, ashpan, firebricks, cast iron liners,
riddling lever, baffle plate, log guard.
•
Only genuine Dimplex spare parts should be used. Parts that may need occasional replacement are:
firebricks, ashpan, fire grate log guard.
Should you require after sales service or should you need to purchase any spares, please contact the retailer from
whom the appliance was purchased. Please do not return a faulty product to us in the first instance as this may result
in loss or damage and delay in providing you with a satisfactory service. Please retain your receipt as proof of
purchase.
CONDITIONS OF GUARANTEE
GUARANTEE
HOW TO PROCEED WITH A COMPLAINT
Dimplex
Millbrook House
www.dimplex.co.uk
Grange Drive
Hedge End
Republic of Ireland Tel. 01 8424833
Southampton
Hampshire SO30 2DF
© A Division of GDC Group Ltd.
All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior
permission in writing of GDC
08/09 Issue1