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Products excluded from this limited warranty
Products purchased in Yukon Territory, Nunavut, Northwest Territories, Hawaii, or Alaska
are not covered by this limited warranty. Products purchased in these States, provinces,
or territories are sold AS IS without warranty or condition of any kind (including,
without limitation, any implied warranties or conditions of merchantability or fitness for
a particular purpose) and the entire risk of as to the quality and performance of the
products is with the purchaser, and in the event of a defect the purchaser assumes the
entire cost of all necessary servicing or repair.
What this limited warranty covers and for how long
Products covered by this limited warranty have been tested and inspected prior to
shipment and, subject to the provisions of this warranty, Dimplex warrants such products
to be free from defects in material and workmanship for a period of 12 months from the
date of the first purchase of such product.
The limited 12 month warranty period also applies to any implied warranties that may
exist under applicable law. Some jurisdictions do not allow limitations on how long an
implied warranty lasts, so the above limitation may not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to products that have been repaired (except by
Dimplex or its authorized service representatives) or otherwise altered. This limited
warranty does further not apply to defects resulting from misuse, abuse, accident,
neglect, incorrect installation, improper maintenance or handling, or operation with an
incorrect power source.
What you must do to get service under this limited warranty
Defects must be brought to the attention of Dimplex Technical Service by contacting
Dimplex at 1-888-346-7539, or 1367 Industrial Road, Cambridge Ontario, Canada N1R
7G8. Please have proof of purchase, catalogue/model and serial numbers available
when calling. Limited warranty service requires a proof of purchase of the product.
What Dimplex will do in the event of a defect
In the event a product or part covered by this limited warranty is proven to be defective
in material or workmanship during the 12 month limited warranty period you have the
following rights:
Dimplex will in its sole discretion either repair or replace such defective product or
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part without charge. If Dimplex is unable to repair or replace such product or part, or
if repair or replacement is not commercially practicable or cannot be timely made,
Dimplex may, in lieu of repair or replacement, choose to refund the purchase price
for such product or part.
Limited warranty service will be performed solely by dealers or service agents of
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Dimplex authorized to provide limited warranty services.
The purchaser is responsible for removal and transportation of such product or part
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(and any repaired or replacement product or part) to and from the authorized
dealer’s or service agent’s place of business.
This limited warranty does not entitle the purchaser to on-site or in-home services.
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