Recycling
Your Guarantee
For electrical products sold within the European Community. At the end of the electrical product’s useful life it should not be
disposed of with household waste. Please recycle where facilities exist. Check with your Local Authority or retailer for recycling
advice in your country. Batteries should be disposed of or recycled in accordance with WEEE Directive 2012/19/EU. Packaging
should be recycled where possible.
Your Product is manufactured by Glen Dimplex UK operating as Glen Dimplex Heating & Ventilation. GDHV designs and manufactures products
to ensure they deliver reliable service for normal use in domestic dwellings and, where specifi ed by us, in light commercial premises.
GDHV products are individually tested before leaving the factory, Your product comes with a 2 year parts and labour guarantee for repair or
replacement of faulty goods and/or partial refund in the event that a repair or replacement is not available.
Your guarantee is provided by Glen Dimplex UK Ltd operating as Glen Dimplex Heating & Ventilation Ltd, Millbrook House, Grange Drive,
Southampton SO30 2DF. Terms and conditions apply.
The GDHV guarantee does not in any way diminish or aff ect your statutory consumer rights in connection with your product.
If you experience a problem with your product during or after the guarantee period, visit our online help centre:
https://www.dimplex.co.uk/gdhv-help-centre
If you cannot solve your issue online, contact the customer care team on 0344 879 3588
Please note that when you contact us you will need to provide the model and serial number of your product and a description of the fault
which has occurred.
© Glen Dimplex UK Limited. All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing of Glen Dimplex
Customer Helpline: 0344 879 3588
www. dimplex.co.uk
Glen Dimplex Heating & Ventilation
Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF
This product complies with the European Safety Standards EN60335:2-30 and the European Standard Electromagnetic Compatibility (EMC) EN55014:1, EN55014:2,
EN61000:3-2 and EN61000:3-3 which cover the essential requirements of EMC Directive 2014/30/EU and the LVD Directive 2014/35/EU.
To view the full guarantee terms and conditions scan this QR code using your smartphone or go to
https://www.gdhv.co.uk/guarantee-terms-and-conditions.
Why Register Your Products With Us?
Faster Customer Service
Once you have registered your product,
our customer service team wil be able
to quickly access your details when you
contact us, allowing them to help you
sooner.
Guarantee Management
Upon registration, you will receive a
confi rmation email including a summary
of your product guarantee, a copy of our
terms and conditions and a copy of your
proof of purchase (optional).
Product Recall Notifi cation
If your product is registered you will
automatically be contacted with applicable
safety notifi cations, or in the unlikely event
of a product recall.
Please register your product with us within 28 days of date of purchase to enable us to provide effi
cient customer service if you need to
contact us, to contact you in the event of a product or safety update, to extend your guarantee where applicable, and, if you choose, to send
you additional information about our products and services.
Register your product at https://www.gdhv.co.uk/register, or if you do not have access to the internet, call us on 0344 879 3588.
On registering you will automatically receive a copy of the terms and conditions of your guarantee, which can also be downloaded at any
time from https://www.gdhv.co.uk/guarantee-terms-and-conditions. If you do not have access to the internet, call us on 0344 879 3588 and
we will send them to you by post.
