• Caused by any misuse, abuse or negligent use of the Dimplex product, including but not
limited to any failure to use it in accordance with the Operating Instructions supplied with the
product.
• Caused by any failure to assemble, install clean and maintain your Dimplex product in
accordance with the Operating Instructions supplied with the product unless this was carried
out by Dimplex or its authorised dealers.
• Caused by repairs or alterations to your Dimplex product not carried out by Dimplex service
personnel or its authorised dealer(s).
• Caused by use of any consumables or spare parts for your Dimplex product which are not
Dimplex -specified.
Terms and Conditions
• The Dimplex Guarantee is valid for Dimplex from the date of purchase of your Dimplex product
from a recognised retailer in the country of purchase and use, or the date of delivery of the
product if later, always provided the original receipt has been retained and is produced as
proof of purchase.
• You must provide to Dimplex or its authorised agents on request the original receipt as proof
of purchase and - if required by Dimplex - proof of delivery. If you are unable to provide this
documentation, you will be required to pay for any repair work required.
• Any repair work under the Dimplex Guarantee will be carried out by Dimplex or its authorised
dealer(s) and any parts that are replaced will become the property of Dimplex. Any repairs
performed under the Dimplex Guarantee will not extend the Guarantee Period.
• Any replacement of your Dimplex product by Dimplex during the Guarantee Period will start
the Dimplex Guarantee Period afresh from the date of delivery of the replacement Dimplex
product to you.
• The Dimplex Guarantee does not entitle you to recovery of any indirect or consequential loss
or damage including but not limited to loss or damage to any other property.
• The Dimplex Guarantee is in addition to your statutory rights as a consumer and your statutory
rights are not affected by this Dimplex Guarantee.
Contact Dimplex
If you have any questions about what the Dimplex Guarantee covers and does not cover or
how to claim under the Dimplex Guarantee, please contact us using the information on the
back page.
Contact details
Glen Dimplex Heating and Ventilation
Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF
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