Frequently Asked Questions
Q: Some parts of the linear light are not bright?
A: If it is not bright in some parts, there should be defect of LED chip of the LED strip. It is recommended to replace the defected
LED strip.
Q: The entire linear light do not work?
A: First check if the line wiring is properly connected, and then check if the power supply is working properly. If it is the problem of
power supply, please replace the power supply.
Q: If the linear light is flicking?
A: It may be caused by loose contact. Please check the wiring again. If it is normal, please check whether the power supply is
overloaded. If both of the above conditions are normal, it may be caused by the power supply. Please check the power supply.
Q: The installed linear light cannot be dimmed？
A : Please check if your wiring is correct. If the wiring is normal, there may be an abnormality in the power dimming control module.
Q: The two same linear lights appear one darker than the other？
A: It may be a problem with the power output. If you are using our power supply, it may be a power overload protection. Please
ensure one power supply do not connect with too many light sources.
