CompuLan Center dba/Digital IDView Technologies
12000 Ford Road, Suite 110
, Dallas TX 75234
84
1
There is something wrong with the frontal PTZ.
2
The setting, connection or the installation of the PTZ decoder is not correct.
3
The connections are not correct.
4
The PTZ setting of the DVR is not correct.
5
The protocols of the PTZ decoder and the DVR are not matched.
6
The address of the PTZ decoder and the DVR are not matched.
7
When multiple decoders are connected, the far port of the PTZ decoder line A (B) must
connect a 120
resistance to reduce the reflection otherwise the PTZ control is not stable.
8
The distance is too far.
12
、
The motion detect is not working,
Possible reasons are as followed:
1
The time range set is not correct.
2
The motion detect area set is not correct.
3
The sensitivity is too low.
4
Limited by some hardware edition.
13
、
I can not login via web or CMS.
Possible reasons are as followed:
1
The system is windows 98 or windows ME. We recommend updating to windows 2000sp4
or higher Version or installing the software for low edition.
2
ActiveX is hold back.
3
The version is not exceeded dx8.1. Update the display card driver.
4
Network connection failure.
5
Network setting issues.
6
Invalid password or user name.
7
The CMS is not matched the DVR program version.
14
、
The image is not clear or there is no image in network preview state or video file playback
state.
Possible reasons are as followed:
1
Network is not stable.
2
The user machine is resource limited.
3
Choose the play-in-team mode in the network setup of DVR.
4
The region shelter or channel protection is set.
5
The user has no surveillance purview.
6
The real-time image of the hard disk recording machine itself is not clear.
15
、
Network connection is not stable.
Possible reasons are as followed:
1
Network is not stable.
2
IP address is conflicted.
