Memory Card Gateway
TM
User’s Guide
Troubleshooting and Technical Support
Refer to the following advice for using and troubleshooting your
Memory Card
Gateway
.
My device is plugged into my computer and the red Power LED is NOT on.
•
Make sure that the operating system for your computer is on the list of
supported operating systems as listed on page 5.
•
Make sure that you have installed the device drivers required by certain
operating systems as listed on page 5.
•
The device may have been disabled on the computer. You can reactivate
the device by:
o
Rebooting the computer.
o
Or, unplugging the USB cable and plugging it back in the
computer.
•
Make sure that the USB cable is working properly. You can test this by:
o
Attaching another device with the same USB cable.
o
Or, using a different USB cable to connect your device.
•
Make sure that the USB port on your computer is working properly. You
can test this by:
o
Plugging in a different UBS device to the computer.
My device is plugged into my computer, the red Power LED is on, and at
least 1 memory card is inserted, but I can’t access my data files.
•
Try to access the memory card contents by using the file management
program on your computer.
o
For Windows, open My Computer or Windows Explorer and check
that the ‘Removable Disk (
x
:)’ icons for your device are present.
Search for the icon that corresponds with the memory card that
you have inserted. (See page 7 for icon mapping details.)
o
For Macintosh, look on your desktop to see if the icons
corresponding with your device are present. Search for the icon
that corresponds with the memory card that you have inserted.
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