ThermoVu DTM-500 User Guide | 860-00320-00 Rev B
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2.3 | Product Repair
The ThermoVu should be returned to Digital Ally Inc. for service. The warranty may be voided if the
device is opened by any unauthorized individual. Please contact Digital Ally to obtain an authorized
Return Materials Authorization (RMA). It is helpful and will expedite the process if you have your
unit’s
serial number available at the time of your call.
All In-Warranty and Out-of-Warranty service must be performed by Digital Ally, Inc. There are no user
serviceable parts inside of the ThermoVu. Any user serviceable items can be purchased directly through
Digital Ally.
2.4 | Warranty Information
We warranty that ThermoVu, Model DTM-500, will be free from defects in workmanship and material
for a period of 12 months from the date of purchase by the original purchaser. An optional 12 Month
Extended Warranty is also available for purchase. If any defect is discovered through normal and proper
use of the unit during this period, the defect will be repaired or the unit will be replaced at our factory
or at one of our authorized service centers at no cost to the purchaser. The purchaser must return the
defective unit to the factory or one of our authorized service centers, freight prepaid, and packaged to
protect the unit from damage
–
specifically the display and wiring. We will pay for shipping charges for
the return of the unit.
This warranty applies only to defects in a
unit’s
internal electronic components and circuitry and is void
as to units that have been opened without prior authorization, have experienced unauthorized repairs,
or have had unauthorized modifications. This warranty does not cover the following:
•
Normal wear and tear on the unit such as frayed cables or wires, broken connectors, or scratched
cases.
•
Damage caused by incorrect use of the unit, carelessness, unauthorized alterations to the unit,
improper storage of the unit or unauthorized service, installation or repairs made to the unit.
•
Damage caused by fire, flood, lightning, vandalism, collision, Acts of God, or other events beyond
the reasonable control of Digital Ally, Inc. or the purchaser.
•
Damage to external parts of the unit such as wires and cables, etc.
•
Damage from use of the unit in hostile operating environments including water damage from rain.
We reserve the right to charge for repairs to a unit during the warranty period made necessary because
of any of the foregoing causes at our standard rates for repair of units not under warranty.
The purchaser assumes all risk of use from its purchase and use of the unit.
THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES. THERE ARE NO WARRANTIES THAT
EXTEND BEYOND THIS STATEMENT. ALL IMPLIED WARRANTIES ARE DISCLAIMED, INCLUDING,
WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A
PARTICULAR PURPOSE, AND WARRANTIES IMPLIED FROM A COURSE OF DEALING, COURSE OF
PERFORMANCE OR USAGE OF TRADE. THE PURCHASER’S SOLE AND EXCLUSIVE REMEDY FOR A
WARRANTY CLAIM WILL BE THE REPAIR OR REPLACEMENT OF A UNIT.
