DVM-100 & DVM-400 Installation Guide
860-00187-00 REV A
Copyright © 2013 Digital Ally, Inc.
5-1
Section - 5:
Support
Software Updates
Log on to
www.digitalallyinc.com/tech-support.php
and Register for an Account to be an
Authorized User. By registering you will be able to download all the latest software updates
and be notified of future updates.
Performing a Reset
Using a small device such as a paper clip
or eye-glass screwdriver, press the
recessed reset button that is located as
shown to the right.
Troubleshooting
Symptom
Resolution
System will not power up.
•
Verify the power cable connector is connected to the back of the DVM.
•
Check the power cable fuses located in the in-line fuse housing on the
power cable.
•
Verify there are no breaks, pinches, or cuts in the wiring or cable harness.
•
Check the wiring and voltage levels to the vehicle power and ignition switch
wiring.
Red/Blue/Green status
indicators blink in unison
•
Memory is full, upload event files from the DVM or replace the
external memory storage device.
DVM powers up but doesn’t
record
•
Check the LED status indicators for possible error conditions
•
Reset the system.
DVM powers up and goes
directly to an event record
(Red indicator flashes)
An event record has been triggered from either an accessory or the record
button is stuck
•
Check the DVM record button to make sure it is freely moving
•
Disconnect the Accessory cable from the back of the DVM and reset the
DVM. If the problem doesn’t re-occur, refer to the accessory item
documentation for further troubleshooting.
DVM is unresponsive
•
Verify the cables and cable connections.
•
Verify vehicle power.
•
Press the reset button.
Product Repair
The Digital Video Mirror should be returned to the manufacturer for service. The warranty may
be voided if the device is opened by any unauthorized individual. Please contact Digital Ally to
obtain an authorized Return Materials Authorization (RMA). It is helpful and will expedite the
process if you have your unit’s serial number available at the time of your call.
All In-Warranty and Out-of-Warranty service must be performed by Digital Ally,
Inc. There are no user serviceable parts inside of the DVM. Any user
serviceable items can be purchased directly through Digital Ally.
