Troubleshooting
XCTU cannot discover remote devices for a range test
XBee DigiMesh 2.4 Getting Started Guide
19
Resolution
1. Ensure that all XBee modules on your network have the same value for each of the parameters
listed in the table.
2. If this doesn't resolve the issue, try setting your modules back to their default settings. Select
each XBee module and click the
Load default firmware settings
button
.
XCTU cannot discover remote devices for a range test
When setting up a range test in the Radio Range Test dialog, you receive the message "There are not
remote devices discovered for the selected local device."
Potential cause
In the Radio Range Test dialog, the local radio device you selected has not yet discovered any remote
devices.
Resolution
In the Device Selection area in the Radio Range Test dialog, click the
Discover remote devices
button
and XCTU will discover devices on the local device's network.
XCTU installation error
An error is reported when installing XCTU.
Potential cause
XCTU requires Administrator permissions.
Resolution
Check that you have Administrator access on the computer where you are installing XCTU. On
Windows systems, a User Account Control dialog may appear when you install XCTU or try to run the
XCTU program. You must answer yes when prompted to allow the program to make changes to your
computer, or XCTU will not work correctly. Note that you may also need to talk to your network
manager to gain permission to install or run applications as administrator.
