C U B E 3 0 T O U C H - U S E R M A N U A L
Rev 1.1 07/2018
49/56
TROUBLESHOOTING
ERROR
MESSAGES
CAUSE
REMEDY
Low (Low)
The blood level in the test
tube is too low.
If possible, add blood until
you reach the required
levels.
High (HI)
The blood level inside the
test tube is too high.
Try to remove/reposition the
label and repeat the test.
Interference from the label.
If possible, remove blood
until you reach the required
levels.
Err (2) (3)
The bottom of the test tube
was not identified.
Check that the test tube in
use is compatible with the
instrument and that it has
been inserted correctly, as
described in chapter 4.
Visually inspect the sample
for presence of clumps or
clots.
Err (6)
The blood level in the test
tube was not detected.
Err (8)
The blood level after the
second reading is higher
than the initial blood level
measured.
Error Removed
tube Err (11)
This appears at the end of
the second reading if,
during the cycle, the test
tube is removed from its
position.
Repeat the test for that
sample.
Failed control
method (13/14)
No confirmation of the
control method.
Check for any additional
labels and position the tube
as described in Chapter 4.
Chapter
7
