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Troubleshooting

Troubleshooting

When a malfunction occurs, it may not be serious and can be corrected easily. The following
describes the most common problems and solutions. Please refer to the following before calling
Digimerge Technical Support:

Problem:

Observation System Unit is not receiving power, or is not powering up

Check

• Confirm that all cables are connected correctly.

• Confirm that the power adapter is securely connected to the back of the unit.

• Confirm that there is power at the outlet:

Connecting the power cable to another outlet

Test the outlet with another plugged device (such as an electric calculator or phone charger)

• If the unit is connected through a power bar or surge protector, try bypassing the bar and

connecting the power directly to the wall outlet.

• Confirm that the unit is powered on (LED indicators on the front should be ON).

Problem:

Observation System is not responding when any of the buttons are pushed or does not come out
of STANDBY MODE when the front POWER button is pressed.

Check

• Turn the master power OFF by holding down the POWER switch for 6 seconds. The LED

indicators should be OFF.

• Wait for 1 minute - Press and hold the POWER button to turn the unit ON.

• The unit will make an audible alert when powered back on

• If the unit still fails to respond, remove the power cable from the back of the system. Wait for

5 minutes, and reconnect the power cable. Turn the unit back on.

Содержание D17800 Series

Страница 1: ...Copyright 2007 Digimerge Technologies Inc 17 LCD MONITOR 8 CHANNEL DVR COMBO Instruction Manual English Version 1 0 MODEL D17800 Series Series Includes D17800 Series NTSC D17800P Series PAL...

Страница 2: ...O PREVENT ELECTRIC SHOCK MATCH WIDE BLADE OF PLUG TO WIDE SLOT FULLY INSERT Thank you for purchasing the LCD 8 Channel DVR Combo Digimerge is committed to providing our customers with a high quality r...

Страница 3: ...cord and if its appearance indicates damage or deteriorated insulation have it replaced by your service technician 7 Power Cord Protection Power supply cords should be routed so that they are not like...

Страница 4: ...can prevent fire electric shock or other hazards 16 Safety Check Upon completion of any service or repairs to this video product ask the service technician to perform safety checks recommended by the...

Страница 5: ...d z Consult the dealer or an experienced radio or television technician for assistance DIGIMERGE TECHNOLOGY INC http www Digimerge com NOTE This equipment has been certified and found to comply with t...

Страница 6: ...ol your DVR from any internet connected PC with Internet Explorer does not require Digimerge Client software Universal Camera Inputs Supports proprietary 6 PIN DIN or any professional grade camera Spo...

Страница 7: ...30 OSD Onscreen Display 26 MONITOR 27 SEQUENCE 28 SEQUENCE SETUP MODE 29 SPOT OUT 30 SCREENSAVER 30 Camera Menu 31 33 CAMERA TITLE 31 COLOR SETUP 32 PTZ SETUP 32 PTZ PROPERTIES 33 MOTION SENSOR 33 So...

Страница 8: ...tting Up Your DDNS Account 58 Router Port Forwarding 60 DDNS SETUP 61 Troubleshooting 62 Observation System Specifications Appendix 1 64 66 Digimerge Client Software Requirements Appendix 2 67 Connect...

Страница 9: ...with the following components CHECK YOUR PACKAGE TO CONFIRM THAT YOU HAVE RECEIVED THE COMPLETE SYSTEM INCLUDING ALL COMPONENTS SHOWN ABOVE REMOTE CONTROL POWER ADAPTER LCD DVR COMBO UNIT WITH INSTALL...

Страница 10: ...isplays 4 cameras onscreen 6 Camera Display Displays 6 cameras onscreen One main camera is displayed in the top left corner and 5 other cameras frame the bottom and right side 8 Camera Display Display...

Страница 11: ...meras 5 SEARCH BUTTON Opens the Search Menu to view previously recorded data Refer to page 25 for detailed search options 6 SYSTEM LEDs Indicates the system status PWR Indicates that the system is ON...

Страница 12: ...u Setup when in the Main Menu screen Exits from Search and PTZ Modes 10 PLAYBACK NAVIGATION CONTROLS Controls the playback of video Play Pause Fast Forward Rewind and controls the viewing area in PTZ...

Страница 13: ...ive Use the Navigation Buttons keys to move the area being captured in ZOOM MODE To exit ZOOM MODE press the RETURN button 14 SETUP BUTTON Press to access the Main Menu Setup features Refer to page 28...

Страница 14: ...draw power from the System additional power adapters are not needed 2 RCA AUDIO INPUTS Channel 1 4 Audio inputs for BNC type cameras with standard RCA Audio output 3 BNC VIDEO INPUTS Channel 1 8 camer...

Страница 15: ...page 73 for Alarm Block Configuration 7 PTZ CAMERA TERMINALS These terminals are used to control PTZ Pan Tilt Zoom type cameras Refer to page 74 for PTZ Configuration 8 ETHERNET PORT Located on the b...

Страница 16: ...TON Enters the Search Menu ZOOM Zooms in on the current image NAVIGATION AND PLAYBACK Controls the playback of video Navigates in MENU and SEARCH mode Adjusts the zoomed area in ZOOM mode NOTE All But...

Страница 17: ...ras if available Individual Camera Display Each channel displays the Camera Name and Recording Status Record Pre Record C Continuous M Motion A Alarm NOTE If a new HARD DRIVE is detected the system wi...

Страница 18: ...t the network connection is stable Blue Indicates that the network connection is experiencing difficulties Red Indicates that the network is unstable Display Modes Cameras can be displayed in several...

Страница 19: ...overt Camera Mode Displays the Camera in Covert Mode The Camera is not displayed an empty blue screen is displayed instead of the Video Covert cameras are configured from the Menu Camera Volume Displa...

Страница 20: ...of the system or on the Remote Control to access the PTZ Control Screen The onscreen icons represent buttons on the front panel and remote control up down left right The Camera can be adjusted using t...

Страница 21: ...Press and hold the Power Button on the front panel or remote control for six seconds to turn off the System Only the ADMIN can turn the unit ON OFF The System will NOT continue to record while the un...

Страница 22: ...the Arrow Keys on the front panel or remote control Once the date has been located press the Enter button to accept the date and to access the Time Search on the right side of the screen Press and Hol...

Страница 23: ...of events will be displayed Navigate to an event and press the Enter button to start the playback Press the Return button to stop the playback and return to the Event Search screen Playback and Navig...

Страница 24: ...the Front Panel or Remote Control Use the ENTER key to choose the letters numbers and symbols Select the APPLY button once the setup is completed Active Option Indicator NOTE Once changes have been ma...

Страница 25: ...tion and press the ENTER button To exit a SUBMENU press the RETURN button To exit the MAIN MENU press the RETURN button KLIJ ENTER RETURN Scroll UP DOWN LEFT RIGHT within a menu option Press this butt...

Страница 26: ...ion for the system screensaver OSD Onscreen Display Status Bar Turns the status bar ON OFF The status bar displays z Recording State Recording Red Pre recording Green z Network Indicators z Time and D...

Страница 27: ...the Motion Sensor blocks from 0 5 MONITOR Sequence Dwell Sets the cycle time when the system is in Sequence Mode between 1 60 seconds Spot Out Dwell The length of time to display a camera in Spot out...

Страница 28: ...uence Title Enter a title for the New Sequence z Activation Turn the Sequence ON OFF only one sequence can be active at a time z CANCEL Button Cancels the addition of the New Sequence z SAVE Button Sa...

Страница 29: ...Quad 6 8A 8B 3 Press the Number Keys to Select channels to be displayed in Sequence all squares must have an assigned number 6 Press the SEQ button on the Front Panel to switch to Sequence display 5 P...

Страница 30: ...ngth of time before the Screen brightness is turned down up to minutes NOTE The unit continues to function and pressing any key will turn the screen back on Main Display OFF Turns the Main Display Scr...

Страница 31: ...f the Camera ON OFF Covert Cameras continue to record however the camera is not displayed onscreen This feature is commonly used in situations where the Monitor is located in a public area and a camer...

Страница 32: ...com Address Select the physical address location of the PTZ Camera as connected to the rear PTZ Control Block Refer to page 74 for details PTZ Protocol Select the Protocol for the PTZ Camera See the...

Страница 33: ...itivity Controls the Motion Sensitivity for the individual camera between 1 low 10 high Area Setup Opens the Area Setup for the camera CONFIRMATION SCREEN Select All Selects all areas Deselect All Cle...

Страница 34: ...the Audio on the terminal to ON OFF Audio Monitoring Channel Select the channel for Listen in Audio Channels 1 4 ONLY NOTE Listen In Audio only works with Channels 1 4 Other channels will send audio w...

Страница 35: ...Display format MM DD YYYY YYYY MM DD etc Time Format Sets the Time Display format to either 12 or 24 hour display Network Time Server Setup Synchronizes the system to the specified remote time server...

Страница 36: ...tering the IP address Digimerge offers a free DDNS Service at http ddns digimerge net z If you use the DDNS there is no need to enter the IP Address with every connection z Navigate to the DDNS websit...

Страница 37: ...fault Maximum Data Transfer speed for the remote connection default of 8192 KB sec MAIL SETUP The Mail Setup uses your existing Email settings to send notifications and alerts Server Enter the Email s...

Страница 38: ...he new user Password Enter a password for the New User Group Enter the permissions level z Admin Highest Level Access The Admin has full system access z Manager Mid Level Access The Manager can use th...

Страница 39: ...us System Information Screen Displays the System Information The IP address and MAC address are necessary for setting up the DDNS Server Refer to page 61 for details IP Address Displays the IP address...

Страница 40: ...ion by selecting the PRESS button The USB device will be recognized by the system Press the START button to display the available firmware Select the Firmware and press ENTER A prompt will appear conf...

Страница 41: ...ert the Memory stick into the System and select the Save option to save settings z A Success message indicates that the backup was completed z If the device is not detected a message will indicate tha...

Страница 42: ...ed BUZZER OUT Turns the audible Buzzer ON OFF for selected event types E MAIL NOTIFICATION Sends and E Mail notification when a selected event occurs based on User Configuration settings HDD EVENT Sma...

Страница 43: ...changed to a Closed status z N C Normally Closed Select for an Alarm that has a Normally Closed circuit such as a Window Sensor An Alarm will occur when this is changed to a Opened status ALARM OUT Se...

Страница 44: ...OFF BUZZER OUT Generates a Buzzer when an alarm is detected Operation Enables Disables the buzzer for selected Event Alarm types Mode Set the Reacted Relay to either Latched or Transparent Mode HDD Ev...

Страница 45: ...ation ON OFF HDD Event A notification is sent if a Hard Drive event is detected set to ON OFF Notifications can be enabled for each channel for z Alarm z Video Loss z Motion can be selected NOTE Email...

Страница 46: ...rwrite Determines how data is maintained when the Hard Drive is full z ON When Overwrite is set to ON data will be overwritten when the Hard Drive is full starting with the Oldest recording z OFF When...

Страница 47: ...TER button To exit a SUBMENU press the RETURN button To exit the MAIN MENU press the RETURN button Recording Menu Options KLIJ OK MENU Scroll UP DOWN LEFT RIGHT within a menu option Press this button...

Страница 48: ...d retrieved from video cache The Pre Alarm Recording Time can be set to between 1 5 seconds POST EVENT RECORDING When an alarm is detected the Post Alarm will remain recording for the specified time T...

Страница 49: ...l can be set to 1 2 3 7 15 or 30 Frames per second real time video capture from a shared pool of 120 FPS Camera Specific Settings Navigate using the arrow keys z Select the Channel Menu highlights in...

Страница 50: ...Green and press ENTER again to open the Camera Settings for the selected hour Size Sets the video capture size for each camera to 352x240 704x240 or 704x480 FPS Sets the Frames Per Second for recordin...

Страница 51: ...ghlighted in Green and press ENTER again to open the settings window None No recording schedule is set Continuous The system constantly records the camera based on the hourly setting Motion Only start...

Страница 52: ...again to open the Camera Settings for the selected hour Size Sets the video capture size for each camera to 352x240 704x240 or 704x480 FPS Sets the Frames Per Second for recording for each channel Ea...

Страница 53: ...o enter the Camera Selection window and navigate using the arrow keys Select an Hour highlighted in Green and press ENTER to set to Alarm highlighted or None no highlight Select the RETURN button to a...

Страница 54: ...To exit the MAIN MENU press the RETURN button Archiving Options Select Device Displays all detected backup media devices USB Flash Memory Stick or USB Hard Drive From Select the Start Time and Date fo...

Страница 55: ...Size of the Log File Select OK to begin the backup The Writing status window displays the completion state of the Backup in The Extracting status window displays the completion state of the Extraction...

Страница 56: ...lows the system to communicate on your network 2 Find the IP address of your Observation System through the Menu System on the unit See page 39 for details 3 Set up a web account at http DDNS digimerg...

Страница 57: ...ter button 2 Navigate to the System Menu option Press the Enter button to access the System Menu 3 Navigate to the System Management menu and press the Enter Button to access the settings 4 Select the...

Страница 58: ...digimerge net 2 Select the Create Account option from the list on the left side of the screen 3 Complete the Account Information fields with your personal information 4 Complete the System Information...

Страница 59: ...emote access to your System Record YOUR information below User Name ________________________________________________________ Domain Name __________________________________________________________ Pass...

Страница 60: ...d data to your internal network it sends this data to the external IP address of the Router The Router then needs to decide where this data is to be sent to This is where setting up Port Forwarding be...

Страница 61: ...tware or through Internet Explorer 1 Access the Main Menu Setup screens and navigate to the SYSTEM option Press the ENTER button to access the setup 2 Navigate to the NETWORK option Press the Enter bu...

Страница 62: ...ectric calculator or phone charger If the unit is connected through a power bar or surge protector try bypassing the bar and connecting the power directly to the wall outlet Confirm that the unit is p...

Страница 63: ...ation on the Camera functionality Problem The picture on the Observation System is poor shrinks or flickers Check Check the camera video cable and connections Disconnect and reconnect the cable at the...

Страница 64: ...per camera Compression Standard MPEG4 Image Size 3 5 KB 352x240 NTSC 352x288 PAL 5 10 KB 704x240 NTSC 704x288 PAL 6 16 KB 704x480 NTSC 704x576 PAL Video Inputs 8 x 1Vp p CBVS 75ohms BNC Looping Input...

Страница 65: ...ons Audio Inputs 4 x Line In RCA Sockets Audio Outputs 1 x Line Out RCA Socket Audio 2 Way Audio Conference via network Recording Specifications Operation Triplex Recording Speed 352x240 120 100 NTSC...

Страница 66: ...ations Appendix 1 System Specifications Supply Voltage 100 VAC 240 VAC 5A 60 50Hz Power Consumption Aprox 60 watts Temperature Rating 23 F 122 F 5 C 50 C Housing Steel Metal Color Silver Dimensions Wx...

Страница 67: ...information on Windows Vista compatibility Operating System Windows 2000 Windows XP Home Edition Windows XP Professional Processor Pentium 4 1 5 GHz Processor or equivalent Memory 256 MB RAM Hard Driv...

Страница 68: ...mputer Monitor with VGA inputs A Slave Monitor is used as a View Only device A Slave Monitor can only display camera data as it is sent from the Observation System based on settings in the Spot Out Me...

Страница 69: ...mple A Window sensor unit has been installed on Alarm Block port 4 When this sensor is activated the camera on DIN or BNC VIDEO port 4 will become active if enabled in the MENU on the Observation Syst...

Страница 70: ...m 3 Connect the Camera to BNC Channel 1 DIN Channel 1 must be empty 4 Configure PTZ Menu options refer to page 35 The PTZ Camera Settings will depend on the Type of Camera refer to the specific Camera...

Страница 71: ...Diagram Appendix 6 The following diagram outlines a general set of connections available with the Observation System OBSERVATION SYSTEM SENSOR Not Included PC Not Included ROUTER Not Included SLAVE S...

Страница 72: ...ng the Hard Drive Setting the New Drive to Master Refer to the General Jumper Pin Setting on HDD Surface generally located on a sticker on the top of the drive Set the Jumper Pin Set to Master 1 Drive...

Страница 73: ...you do not choose to format the HARD DRIVE the drive will not be detected by the system If you choose to FORMAT a drive in this way the drive will no longer be readable by a regular PC without using t...

Страница 74: ...ording Calculation Resolution Set the recording Resolution to CIF 352x240 2CIF 704x240 or D1 704x480 Quality Set the recording Quality to Low Standard High or Highest FPS Set the Frames Per Second for...

Страница 75: ...the Front Panel or Remote Control To enter a sub menu navigate to the option and press the ENTER button To exit a SUBMENU press the RETURN button To exit the MAIN MENU press the RETURN button Changing...

Страница 76: ...etc Time Format Sets the Time Display format to either 12 or 24 hour display Network Time Server Setup Synchronizes the system to the specified remote time server Select the SYNC button to connect to...

Страница 77: ...ol Select the SYSTEM SETUP Option 2 Select the DISK MANAGEMENT menu from the MAIN menu Navigate using the up and down arrows on the front panel or remote control Highlight the selection in Green and p...

Страница 78: ...nu Change the settings by navigating with the UP DOWN LEFT and RIGHT arrow keys CAM Indicates the Camera Number corresponds to the DIN BNC connection port on the back of the system Covert Turns the on...

Страница 79: ...elect the SCREENSAVER Menu Change the settings by navigating with the UP DOWN LEFT and RIGHT arrow keys Set the screen saver options Auto Brightness Sets the length of time before the Screen brightnes...

Страница 80: ...the MAIN menu Navigate using the up and down arrows on the front panel or remote control Highlight the selection in Green and press the ENTER button to enter the SYSTEM MANAGEMENT Menu 3 Navigate to...

Страница 81: ...elect the SYSTEM SETUP Option 2 Select the SOUND menu from the MAIN menu Navigate using the up and down arrows on the front panel or remote control Highlight the selection in Green and press the ENTER...

Страница 82: ...screen Navigate within the calendar using the Arrow Keys on the front panel or remote control Once the date has been located press the Enter button to accept the date and to access the Time Search on...

Страница 83: ...nter button A listing of events will be displayed Navigate to an event and press the Enter button to start the playback Press the Return button to stop the playback and return to the Event Search scre...

Страница 84: ...n the front panel of the system or on the Remote Control Select the RECORD MENU Option 2 Select the SIMPLE RECORDING MODE menu Navigate using the up and down arrows on the front panel or remote contro...

Страница 85: ...avigate using the arrow keys 3 Select the Channel Menu highlights the area in PINK 4 Press the ENTER key to enter the configuration mode One time block will be highlighted in GREEN 5 Navigate to the d...

Страница 86: ...network and the Digimerge NetViewer software 1 Connect the Observation System to the Router using the supplied Ethernet Cable Power the Observation System on The Observation System must be connected t...

Страница 87: ...tton 2 Navigate to the System Menu option Press the Enter button to access the System Menu 3 Navigate to the System Management menu and press the Enter Button to access the settings 4 Select the Syste...

Страница 88: ...DNS digimerge net 2 Select the Create Account option from the list on the left side of the screen 3 Complete the Account Information fields with your personal information 4 Complete the System Informa...

Страница 89: ...or remote access to your System Record YOUR information below User Name ________________________________________________________ Domain Name __________________________________________________________...

Страница 90: ...is sent to the Router When a computer on the Internet needs to send data to your internal network it sends this data to the external IP address of the Router The Router then needs to decide where this...

Страница 91: ...the Observation System to allow for remote connection via the Digimerge Client Software or through Internet Explorer 1 Access the Main Menu Setup screens and navigate to the SYSTEM option Press the EN...

Страница 92: ...user to remotely connect to the Observation System Adding a Group Group Right click on Site to add a New Group A group can represent one or more Observation Systems For Example you may have more than...

Страница 93: ...Connection or External Remote access through the Internet refer to page 30 for setup details Port Set to 6100 by default User ID Enter the USER IDtoconnecttothesystem theUSERIDisconfigured ontheSyste...

Страница 94: ...System 1 Select the Site profile from the Dropdown List 2 Press the CONNECT button The Connection Status window displays the state of the connection Once a successful connection to the System has been...

Страница 95: ...It s all on the web Product Information User Manuals Quick Start Guides Specification Sheets Software Upgrades Firmware Upgrades Digimerge Technologies Inc VISIT www digimerge com www digimerge com...

Страница 96: ......

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