5
T
ECHNICAL
S
UPPORT
This section discusses the following:
•
•
•
If you need help with your modem, first try the suggestions in
Solving Problems
. If you still need
assistance after trying those solutions, please contact Technical Support in one of the ways described
below.
When you contact Technical Support, make sure you have all of the following information
available:
•
The results of typing the
ATi3
command in your data communications terminal screen (if
possible)
•
Your computer model (e.g. Pentium or Power Mac 7600)
•
Your modem model (e.g. SupraExpress 56e) and serial number
•
The names and version numbers of any software you’re using with your modem (e.g.
FAXcilitate or FaxTalk)
We offer a wide range of methods for obtaining Technical Support. Our Technical Support
department can be reached by telephone, fax, or through many online services including our own
BBS.
Fax and online services offer several advantages over calling when contacting Technical Support.
For instance, Technical Support can be reached by fax or through online services 24 hours a day,
seven days a week. Responses will be sent by the end of the next business day. Also, answers to many
of the most often asked questions can be accessed via Fax on Demand or on Diamond Multimedia’s
forum on CompuServe (GO SUPRA).
If you choose to call us, it is very helpful if you have your computer on and are seated at it
when you call.
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